Customer Service Representative

Job Details

Call Center

Customer Service Representative Boca Raton, FL Posted : 2 / 15 / 2022 Job Description Job ID# : 52484

Job Category : Call Center

Duration : CTH

Positions Available : 23

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position.

We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.*

Job Requirements MMC Group is looking for a Customer Service Representative in the Boca Raton, FL area!

Apply Today!! Pay : $13.50 per hour (pay increases to $14.50 for bi-lingual candidates only after training) After the 3 weeks of training, candidates can make up to $18 per hour based on attendance, quality, and average talk time.

Bilinguals can make up to $19 per hour based on the same criteria. Schedule : Training Hours : Monday - Friday 8 : 30 am - 5 : 30 pm Regular hours : Monday - Friday between 7 : 00 am - 7 : 00 pm (One day of the week off);

every Saturday mandatory 8 : 30 am - 5 : 00 pm (40-hour work week)

Onsite

Job Description and Responsibilities :

A CSR is expected to abide by and enforce the policies and procedures, including regular and prompt attendance, production requirements, timely and Customer efficient completion of tasks and responsibilities, as well as promoting teamwork and cooperative effort :

• Services all inbound customer calls to the SunPass toll program.
• Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with SunPass toll policy.
• Disseminates information on a variety of SunPass and toll authority related topics using training materials, handouts, and online tools.
• Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
• Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders daily.
• Required to meet or exceed minimum standards for production and accuracy depending on assignment.
• Performs account and tag updates in strict adherence to departmental policy and procedures
• Required to follow the direction of their Team Coach or Supervisor regarding assignment, departmental policy, and procedures
• Required to help new trainees in the use of VECTOR and all other subjects included in the training curriculum.
• Required to give feedback to Trainers on new trainee's progress.

Qualifications :

• Bilingual a Plus
• High school Diploma required, bachelors or equivalent preferred
• 1 year or more in a CSR role in a customer service environment.
• Demonstrated proficiency in Microsoft Office applications
• Excellent oral and written communication skills
• Excellent personal time management history

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