Senior Learning Technology Manager

Are you interested in shaping the future of training and development for thousands of Selling Partner Support associates and Customer Trust investigators worldwide?

The Selling Partner Services Agent Development team is seeking a Sr. Learning Technology Manager to drive our technology initiatives from strategic roadmap creation to change management and implementation.

In this role you’ll lead our team through a time of changing tools, resources, and mental models. We’re working closely with 1P teams and 3P partners to deliver technical solutions that solve complex problems across training design, delivery, and performance measurement.

• Technology we support includes creating engaging learner content to be delivered both virtually and in classrooms worldwide;
• matching associates and investigators with the right classes, allows trainers to facilitate and manage classes; creating effective simulation for learners to practice what they’ve learned;

assessing learners to prove their capabilities; and so much more.

This role is specifically responsible for our Learning Management Systems (LMS). The tools used by 30k+ associates to engage in eLearning and social learning content.

Agent Development use both 1P and 3P LMS technology, and this role is responsible for the strategy, roadmap, and change management as these systems evolve to support learners.

The ideal candidate will be independent, collaborative, customer obsessed and hands-on as a technical training leader; comfortable working in highly ambiguous and fast paced environments.

Doing this effectively requires strong relationship building skills as you’ll be working closely with technology partners, 3P providers, business intelligence, training design, and delivery leaders.

We’re looking for leaders who have experience in learning technology, from roadmap creation to delivery and implementation.

We are a team of 500 designers, trainers, and program leaders, so the ability to enable change at scale is critical. If you love operating as a strategic leader and thoughtful change manager, we’d love to talk to you.

Business problem, program strategy, and technology product solutions may not yet be defined and the ideal candidate must be able to deliver independently with limited guidance.

This role will own tools leveraged globally, and manage the lifecycle of complex cross-functional technology initiatives including integrations with other systems.

The right candidate understands risks and implications to the team caused by technical complexity and must be able to drive simplification, efficiency and balance tradeoffs with existing engineering and architectures to unblock innovation and speed of delivery.

Further, the candidate should be able to distill these risks and effectively communicate to the team and appropriate stakeholders to lead mitigation efforts.

Being able to find a path forward in difficult and complex situations is a must. This candidate is continuously learning and iterating to ensure we are solving critical problems to meet needs and goals.

Key job responsibilities

• Create and own LMS strategy for Agent Development organization
• Define LMS goals and proactively communicate progress, issues, and risks
• Maintain and prioritize backlog for LMS requirements and partner with 1P and 3P technology teams
• Lead cross-functional project team to improve the learning experience and deliver results
• Design and deploy training content to enable operational teams to effectively use LMS
• Create and execute migration strategies for learning content moving between LMS
• Define and manage success metrics across tool engagement and satisfaction
• Own OP1 / OP2 intake, prioritization, and submission for LMS tools & partner with 1P and 3P teams for prioritization
• Proactively communicate LMS strategy, quarterly roadmap updates, monthly LMS updates, and key data points to stakeholders and customers
• Operate as an authority and subject matter expert from customer insight through technical challenges and execution
• Develop feedback mechanism to ensure you are working backwards from the customer / persona, surfacing key pain points, and validating that the solutions address them.

BASIC QUALIFICATIONS

• Bachelor's degree
• 5+ years of experience in learning technology, program, or product management
• 5+ years of experience working cross functionally with tech and non-tech teams
• Experience with owning / driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Exceptional project management skills, including the ability to manage multiple products simultaneous and meet deadlines

PREFERRED QUALIFICATIONS

• Experience creating and delivering effective learning content
• Proven track record of taking ownership and delivering results in ambiguous problem spaces
• Strong understanding of instructional design and learning technology
• Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success
29 days ago