General Manager

General Manager with F&B 575 at NAMA Japanese Restaurant at Aman New York

will lead the daily operation to ensure all policies & procedures are

effectively maintained at an optimum level while meeting and exceeding

guests’ expectations for quality of the product and service.

KEY RESPONSIBILITIES

Responsibilities and

essential job functions include but are not limited to the following :

Organize

greeting, seating and exiting of all guests using a professional demeanourTrain, evaluate, and schedule all restaurant staff.

Performs

administrative duties such as, but not limited to, scheduling, payroll, and inventory.

Inspect all

areas of the restaurant to ensure standards of service are maintained.

Respond

to guest inquiries and coordinate special arrangements.

Enforce

established guideline and policies of the company.

Implement

new menus and promotions such as holiday and special event promotions.

Provide

instruction and / or guidance for guest and colleague safety in fire or other

emergency situations.

Respond

to guest questions. Provide guest assistance, direction, and information as

requested when working in public areas.

Provide

leadership and support for all food and beverage staff.

Chair

daily departmental pre-shifts and meetings.

Communicate

all guest information / changes to existing information to appropriate hotel

colleagues in an accurate and timely manner.

Maintain

an active trace system for guest history on their F&B preferences.

Additional duties include but are not limited to :

Develop

monthly and weekly forecast.

Monitor

and complete all payroll for the Nama service team.

Assign

group deliveries and special events to departmental management staff.

Attend

all daily, weekly, monthly hotel and food and beverage meetings.

Develop

and update menus, as appropriate; prepare and print menus as required.

Revise

standard and procedures for department, as necessary.

Assist in

computing and sending daily reports.

Provide a

list of all rental items necessary for events to the Events department.

Analyse

business activity and compile statistics / reports as required.

Support

the Assistant General Manager in the implementation and / or following of

department procedures.

Greet

all guests, colleagues and clients in a professional and friendly manner.

Handle

all enquiries and bookings for the restaurant in an efficient manner to

maximize sales.

Lead

by example; motivate and be proactive in encouraging team commitment and spirit.

Coach

and mentor individual team members to develop their skills and maximize performance.

Ensure

appearance of colleagues is according to company grooming standards.

Share

ideas, best practices and problems with the team and encourage their input in

helping make decisions where possible.

QUALIFICATIONS

5 years’

experience in a luxury hotel environment or similar role in restaurants or food

and beverage.

High-end Japanese restaurant experience, preferably

in Michelin-starred establishments; omakase experience highly recommended.

Passion for Japanese cuisine and culture, with

a genuine interest in delivering an authentic and memorable dining experience

to guests.

Positive,

engaging, and energetic personality.

Able to

be organized, manage time wisely and work with little to no direct supervision.

Very high

attention to detail and extensive service knowledge.

Must have

good knowledge of food preparation, wine, and spirits.

Sensitive

to cultural nuances.

Excellent

communication skills, both written and verbal on English.

Able to

handle a multitude of tasks in an intense, fast paced environment.

Excellent

people skills and the ability to work under pressure and with various stakeholders.

Ability

to maintain a clean and professional appearance as per company policies.

Ability

to stand for extended periods of time.

Ability to carry, push, and pull heavy loads up to 30 lbs; standing,

bending and lifting will be required.

Multi-lingual

is a plus.

TIPS,

ServSafe certified

Department

of Health and Hygiene certified

EEO M / F / M / V / D