Client Success Manager
VirtualVocationsGrand Rapids, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Client Success Manager who has an in-depth understanding of revenue cycle management and experience across multiple care settings.
Key Responsibilities
Lead client experience strategies and initiatives across departments
Manage and support cross-functional teams to improve customer engagement
Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
Required Qualifications
Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
Proven experience in customer service, client relations, project management, or client experience roles
Extensive historical experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces
Demonstrated success in managing teams or projects focused on client experience
Experience in the healthcare industry, specifically with the Federal No Surprises Act
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Client Manager • Grand Rapids, Michigan, United States
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