Student Services Advisor (Student Services Professional II)

Position Summary

If you want to know about the requirements for this role, read on for all the relevant information.

As a Student Services Advisor within the College of Health and Human Services, you’ll play a pivotal role in guiding and supporting undergraduate students, primarily within the School of Public Health.

Working closely with both lower and upper-division students, including first-year and transfer students, you’ll help shape their academic journeys from admission to graduation.

Your expertise will contribute to their successful recruitment, retention, and academic progression.

Key Responsibilities :

• Student Advising : Provide individualized and group advising sessions to assist students with course selection, educational goal clarification, and the development of personalized academic plans.
• Student Support : Offer guidance on complex issues, interpret and explain academic policies, and connect students with relevant campus resources.
• Program Development : Collaborate with campus departments to design and implement academic programming that meets the diverse needs of our student population.
• Issue Resolution : Mediate and resolve complex student issues, ensuring students receive appropriate referrals to campus resources when necessary.
• Outreach and Retention : Facilitate the successful recruitment, admission, transition, and retention of students, helping them navigate their academic paths and achieve their educational goals.

Why Join Us?

Join a dynamic team dedicated to addressing health and human service challenges. At the College of Health and Human Services, we value diversity and inclusion, creating an enriched environment where your work will help shape the future of our students and communities.

Position Information

• Full-time (1.0 time-base), benefits-eligible, permanent / probationary position.
• Exempt under FLSA; not eligible for overtime compensation.
• Standard work hours : Monday - Friday, 8 : 00 a.m. to 4 : 30 p.m. (Occasional afterhours and weekend work).
• Approved for partial telecommuting with onsite work in San Diego.

Department Summary

The College of Health and Human Services (CHHS) faculty, through advising, teaching, and supervising, offers students a balanced education of academic study, field placement, clinical experiences, and research opportunities.

CHHS consists of the following schools : the School of Speech, Language, and Hearing Sciences, the School of Nursing, the School of Social Work, the School of Exercise and Nutritional Sciences, and the School of Public Health.

For more information regarding the College of Health and Human Services, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.

Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field;

experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

• Minimum of two years experience as an academic advisor in higher education.
• Experience working with diverse student populations.
• Demonstrates experience presenting information to a group.
• Demonstrates experience analyzing data to determine trends related to retention and graduation rates.
• Proficiency in Microsoft Office Suite.
• Master’s degree is preferred.
• Experience providing outreach services to students, specifically first-generation college students is preferred.
• Familiar with higher education and graduation requirements is preferred.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,841 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range : $4,841 - $6,884 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.

For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities.

This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on September 19, 2024.

To receive full consideration, apply by September 18, 2024 . The position will remain open until filled.

The person holding this position is considered a mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis.

Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.

Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at [email protected].

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