Patient Intake Services Specialist - Twin Cities Orthopedics

The Patient Intake Services Specialist is responsible for the registration and scheduling of patients in a call center environment while maintaining excellent customer service.

This is a full-time position working M-F from 8 : 30 am - 5 : 00 pm out of our Corporate Office in Bloomington.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions :

• Accurately and efficiently schedule new and existing patients in the current practice management system.
• Answer a high volume of inbound calls in a timely, pleasant and professional manner.
• Communicate all pertinent patient information regarding their call to include : appointment information, directions, check-in times, referral information, and copayments.
• Verify and document insurance information as defined by current business practices.
• Maintain and update assigned appointment reports, new patient reports or other assigned scheduling modules.
• Maintain a working knowledge of health care plan requirements and health plan networks.
• Any and all other duties as assigned

Education and Experience Requirements :

• High School diploma / GED or equivalent
• Customer service experience
• Previous experience in a healthcare facility in relation to pre-registration or appointment scheduling preferred
• Previous experience in a call-center environment preferred

Essential Requirements :

Ability to :

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor);

frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations i-Health’s Core Values :

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and / or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions :

Office setting

Notes :

• Infinite Health Collaborative (i-Health) is an Equal Opportunity / Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• This position description will be reviewed periodically as duties and responsibilities change with business necessity.

Essential and Additional Job Functions are subject to modification.