Store Manager

Job Description

Job Description

Job Description

STORE MANAGERDIVISION 400

Summary Description :

• To oversee daily operations of assigned retail store.
• Reports to Senior Retail Sales Manager or Retail District Manager and Director of Sales and Operations.

Exemplary Duties / Responsibilities :

• The Store Manager is responsible for the daily sales and operational success of assigned store.
• He / she must ensure high levels of customer satisfaction through excellent service leadership and employee training.
• He / she is accountable for meeting and / or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff.
• The Store Manager is responsible for submitting and maintaining all records necessary in daily operations.
• He / she is responsible for ordering merchandise and store supplies.
• The Store Manager is responsible for maintaining store in an orderly fashion, rotating product in a timely manner, and overseeing production and pricing of merchandise.
• He / she controls inventory to maximize revenue and return on product.
• Maintains correct inventory of new goods as required.
• He / she supervises and cross trains all store personnel including new employees in all areas of the store.
• He / she is responsible for maintaining all safety, cleanliness, merchandising and display standards.
• He / she reports safety hazards and all accidents to Risk Management Specialist and Division Director IMMEDIATELY.
• He / she check in deliveries.
• He / she Answers to phone inquiries.
• The Store Manager is responsible for ensuring a high level of service and donor appreciation.
• He / she ensures all employees adhere to current Goodwill dress code / uniform policies and procedures.

Employment Standards :

Education / Experience :

• High School diploma or its equivalent.
• Three to five years experience in retail sales with two to three years supervisory experience. Prior experience in thrift retail or consignment industry preferred.
• Positive work history.
• Mathematical skills.

Knowledge :

• Ability to read and write.
• Ability to understand complex instructions.
• Knowledge of retail and supervision of others.
• Basic Computer Knowledge.

Skill :

• Fluent oral and written communication skills. Bilingual a plus.
• Outstanding organizational and decision making skills.
• Cooperation with Division Director and direct supervisors.
• Ability to supervise, direct, motivate, discipline staff as necessary.
• Ability to work well with the public.
• Ability to work with minimum supervision.
• Ability to write and respond to e-mails.
• Able to lift, carry, push and pull at least 50lbs.

Core Competencies I :

• To perform the job successfully an individual should demonstrate the following competencies;
• Confidentiality Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.
• Ethics and Values Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
• Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and / or situations

• Task Management Communicates changes and progress; completes projects on time and budget.
• Technical Skills Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills Listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things
• Verbal Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;

responds well to questions; demonstrates group presentation skills effectively; participates in meetings.

Teamwork Exhibits objectivity and openness to other’s views; welcomes feedback; contributes to building a positive team spirit;

promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.

Diversity Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.

Inclusion & Equality Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture.

Promotes equality in all aspects of work-life at Goodwill SOLAC