Job Title : Program Manager
Location : Richmond, VA
Duration : 3+ Months
Interview Type : In Person Only
Job Description :
Supervise VDOT's Statewide IT Support Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
Skill in providing exemplary customer service. Knowledge of IT application development processes and how they operate in a desktop environment.
Knowledge of IT concepts and trends, as well as systems development design and enhancements. Ability to communicate effectively orally and in writing with internal and external customers.
Ability to analyze business needs, gather and analyze data and communicate solutions to customers. Knowledge in IT coding and testing.
Skill in the use of troubleshooting tools and managing and administering desktop solutions. Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
Provide expert level support services to employees for hardware and software needs. Implement service improvements to support field.
Complete incident resolution at the highest levels of customer service. Standardize help request processes and approaches.
Manage broadcasts and communications statewide regarding IT actions from Client that effect employees. Monitor Client's Support Hub Queues for completion and dispositioning to other program areas.
Explore opportunities for process improvement. Create and manage relationships with internal / external customers and vendors.
Assist in developing goals and objectives, then identify measure, evaluate and report appropriate metrics for the team and individual team members.
Required / Desired Skills :
Leadership skills that positively influence and motivate others.
Strong ability to organize, motivate, communicate, and listen to a team
Ability to manage and mentor a tiered team of remote workers.
Experience utilizing service request software.
Experience in IT Desktop Support and / or as an IT Business Analyst.
Strong written and oral communication skills.
Strong problem-solving skills.
Program Manager - Tech - Sr
Candidates for this role will have demonstrated that they can manage large-scale, complex programs in the past, delivering results. Designing, developing, and managing the end-to-end delivery of a variety of large-scale programs simultaneously in a complex dynamic environment, working with partners ...
Program Manager, Cancer Service Lines
The Program Manager will work closely with the Senior Director of Operations and the Manager of Patient & Family Support Services at the Massey Comprehensive Cancer Center. Program Manager, Cancer Service Line (CSL). This role focuses on managing and implementing the Integrative Health program, ...
Program Manager
Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas. ...
Program Manager - Cancer Service Line - Days
We are seeking a proactive and organized Program Manager to oversee the efficient day-to-day operations necessary for the successful implementation and maintenance of our Cancer Service Line. Additionally, the Program Manager will lead project coordination efforts, manage administrative responsibili...
Senior Program Manager - Insight Initiatives - 30304
Senior Program Manager- Insight Initiatives. You will own and drive the programmatic and operational strategies to align our Products and Technology organizations on the core needs of our customers, to design implement a PX metrics and data program and design scalable systems that track, measure and...
Program Manager
The National Counterterrorism Center's Directorate of Intelligence (NCTC/DI) is seeking a highly motivated officer to serve as a Program Manager to manage resources and technical projects for NCTC's Technical Evaluation Program (NTEP) in the group covering terrorist lethal capabilities. As the Progr...
Oracle PMO-Program Manager
Program Managers are responsible for program governance, stakeholder management, resource allocation, risk management, and assessing that the program delivers the desired outcomes and benefits. SummaryA career in our Oracle Program Management Office (PMO) team, within our Oracle consulting practice,...
Technical Program Manager - Richmond,VA
Title – Technical Program Manager. ...
OAA Toolkit Program Manager - Wright Center for Clinical and Translational Research
Kenneth and Dianne Wright Center for Clinical and Translational Research (CCTR) invites all interested candidates to apply for our exciting OAA Toolkit Program Manager position. Kenneth and Dianne Wright Center for Clinical and Translational Research at Virginia Commonwealth University is seeking an...
Center of Excellence Program Manager
This includes working with other Program Managers, Project Managers, Scrum Masters, and Release Train Engineers (RTEs) to ensure they comply with Client and Client procedures. Job Title: Center of Excellence Program Manager. Client is seeking a senior, experienced Center of Excellence Program Manage...