Talent.com
Customer Service Representative

Customer Service Representative

Addison GroupLexington, KY, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Position : Customer Service Representative

Location : Lexington, KY

Pay : $20-25 / hr

Contract : 3+ months

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Schedule : Monday–Friday, 9 : 00 a.m.–6 : 00 p.m. Hybrid (onsite Monday / Tuesday / Thursday, remote Wednesday / Friday).

We are seeking a Customer Support Specialist to join a growing team. This role is focused on delivering excellent customer service by supporting clients, suppliers, and partners with inquiries, order updates, and platform navigation. The ideal candidate thrives in a fast-paced environment, adapts quickly to change, and is committed to ensuring an exceptional customer experience.

Key Responsibilities

  • Provide support to customers and partners through effective communication, troubleshooting, and relationship-building via phone, chat, and email
  • Research and resolve issues quickly and accurately, escalating when appropriate
  • Monitor and manage the support queue, ensuring accurate ticket documentation and timely responses
  • Provide proactive updates to customers and internal teams on ticket status and resolutions
  • Collect and communicate customer feedback to internal teams to drive product and process improvements
  • Consistently meet or exceed service level standards, including contact center metrics, NPS scores, quality assurance, and adherence to schedule
  • Identify and propose alternate solutions to mitigate risk while meeting customer needs
  • Proactively raise customer friction points and suggest improvements to enhance the overall experience
  • Contribute to team initiatives and organizational goals by supporting company culture and values
  • Engage in personal development by completing assigned training and following a growth plan to strengthen skills

Qualifications

  • 1–3 years of customer service or client-facing experience, preferably in technology, manufacturing, or SaaS environments
  • Strong written and verbal communication skills with the ability to adapt to changing environments
  • Familiarity with ticketing or CRM systems (e.g., Zendesk, Salesforce, or similar preferred)
  • Ability to prioritize and manage multiple tasks in a fast-paced, evolving environment
  • Bachelor’s degree preferred but not required
    • serp_jobs.job_alerts.create_a_job

    Customer Service Representative • Lexington, KY, US