Bilingual Account Solutions Representative

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company.

A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls.

Collections is a great place to start or grow your career and here are just a few of the reasons why :

• Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
• Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
• Flexible scheduling that allows you to pick your own hours on your assigned flex days.
• 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
• Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
• A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
• Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
• Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
• An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.

Account Solutions Representative

What’s In It For You!

Above market pay structure starting at $18.50 - $20.50 / hour (based on experience) plus uncapped monthly bonus based on performance.

• The estimated average bonus target for this position is around $800 / month.
• Paid bi-weekly
• Annual hourly pay increases based on your performance

Competitive benefits / perks that begin on your first day!

• Work from home / remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!

When Will You Work?

Mandatory 5-week virtual training Monday through Friday 8am 5pm EST starting on 11 / 11 / 2024

Schedule :

• Schedule listed below in Eastern Standard Time (EST)
• Schedules options are based on availability*

Option 1

Pay Week and Non-Pay Week : Monday : 12pm-9pm, Tuesday : off, Wednesday : off, Thursday : flexible, Friday : flexible, Saturday : 8am-5pm, Sunday : 8am-5pm

Option 2

Pay Week : Monday : flexible, Tuesday : flexible, Wednesday : off, Thursday : off, Friday : 12pm-9pm, Saturday : 8am-5pm, Sunday : 8am-5pm

Non-Pay Week : Monday : flexible, Tuesday : 12pm-9pm Wednesday : off, Thursday : off, Friday : flexible, Saturday : 8am-5pm, Sunday : 8am-5pm

Option 3

Pay Week and Non-Pay Week : Monday : flexible, Tuesday : flexible, Wednesday : 12pm-9pm, Thursday : off, Friday : off, Saturday : 8am-5pm, Sunday : 8am-5pm

What Will You Do?

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to :

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls : You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by :

• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and / or cancel repossessions based on their specific situation
• Supporting additional customer service requests

What Skills / Experience Are We Looking For?

Must have :

• High School Diploma
• High speed internet connection with a minimum of 15mbps download speed
• Proficiency in spoken and written Spanish

Nice to have :

• Previous customer service and / or collection experience in call center environment
• Experience in the finance or automotive industry
• Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Who We Are

• Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 8 of the last 9 years!
• We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
• We are an indirect auto finance company who has been in business for over 50 years!
• We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit

CACEAST #zip #LI-Remote

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical / dental / vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values :

To be successful in this role, Team Members need to be :

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations :

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term.

If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.