Sr. Operations Manager, EAVirtualVocations • Rochester, New York, United States
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Sr. Operations Manager, EA
VirtualVocations • Rochester, New York, United States
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A company is looking for a Sr. Operations Manager to lead operational excellence and support a high-performing remote workforce.
Key Responsibilities
Provide leadership and direction to a team of remote Seasonal Managers
Monitor operational metrics and ensure program compliance and policy execution
Conduct coaching, mentoring, and performance reviews with seasonal leadership
Required Qualifications
3+ years of leadership experience in operations, customer success, or tax services
Strong knowledge of seasonal business operations and workforce planning
Experience working in a remote environment with distributed teams
Preferred Active Enrolled Agent (EA) or CPA certification
Proficiency in Microsoft 365, Slack, and professional tax software
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Operation Manager • Rochester, New York, United States
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