General Manager

Job Description

Job Description

Club Role - General Manager (GM)

Here at Crunch Fitness, we strive to cultivate a culture of diversity, acceptance, empowerment, and fun. We are searching for energetic and charismatic individuals to join our team!

Job Summary

The General Manager (GM) is responsible for ensuring members and prospects receive the highest quality of service and facilities.

The General Manager will exhibit an ability to achieve financial targets by motivating, leading, supervising, and coordinating employees’ actions.

The General Manager will also demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Duties & Responsibilities

Achieve target revenue goals through leadership and motivation of employees

Implement and support company policies and promotions to generate new sales leads for optimum membership and personal training growth

Ensure all staff maintains a high level of knowledge about club’s programs, facilities, and equipment

Ensure ongoing generation of new prospective members

Emphasize staff involvement in neighborhood and community activities

Encourage staff to work as a team and be productive

Recruit and hire the highest possible caliber of staff

Demonstrate the ability to lead, motivate, and manage Personal Training department to ensure revenue goals are met

Facilitate integration of Personal Training benefits into point of sale presentations to maximize scheduled fitness assessments and packages sold

Oversee Fitness Director (FD) to ensure all components of departmental objectives are satisfied

Support personnel related issues by following club procedure and documentation

Resolve member complaints in a timely and tactful manner following club procedure and documentation

Oversee, support, and develop Group Fitness department

Ensure the club meets standards for cleanliness, maintenance, safety, and security

Ensure ongoing maintenance and upkeep of equipment and amenities

Oversee all inventory ordering and processes

Assist in the processing / submission of payroll

Exhibit an understanding of budgets and establish controls to keep expenses at or below budget

Conduct weekly or monthly department meetings to ensure optimum performance and cohesiveness

Other duties as assigned

Compensation

Full time employee

Salary + bonus eligible

Full time benefits eligible

Health / dental / vision insurance

Two weeks paid time off (applicable to certain roles)

Complimentary gym membership

Qualifications

High school diploma or equivalent

Bachelor’s degree (preferred)

Sales experience - 2+ years (preferred)

Management experience - 2+ years (preferred)

Personal Training experience - 2+ years (preferred)

CPR / AED certification (preferred)

Strong leadership skills

Strong organizational and administrative skills

Strong sales and business acumen

Excellent written and verbal communication

Job Requirements

Pass drug screening

Background check

Use of finger scan technology for recording time worked

Not eligible to work remotely