PATIENT VISIT SPECIALIST

Overview

Now hiring a Medical Receptionist for Family Practice located on San Mateo!

The Medical Receptionist performs visit closure activities to coordinate patient care while providing an exceptional patient experience for the successful completion of the next steps ordered by the clinician.

The chosen individual would have advanced scheduling (Return scheduling knowledge to include the ability to scrub schedules for accuracy and efficiency in the home department) for specialty or radiologic procedures, recognizing payor requirements, and obtaining prior authorization / certification / referrals for visits / procedures.

The individual will process daily referral work queues for authorization, deferring only those that require payor consideration.

Work Primary Care and most Specialty Care offices must process STAT and ASAP referral work queues for results received, and monitor in-baskets and reports for overdue results, waitlisted appointments, recalls, etc.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Type of Opportunity : Full Time

Job is based at PMG San MateoFTE : 1.0000 Exempt : No Work Schedule : Days

Benefits : We offer a wide range of benefits including medical, wellness programs, vision and dental, paid time off, retirement and more.

Ideal Candidate :

Must have 18 months experience in a clinical setting with significant interaction MD (Medical Doctor) interaction.

Qualifications

Experience :

• Minimum 18 months experience in a clinical setting with significant MD interaction
• Proficiency in prior authorization / certification / referral process
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Academic Preparation :

• High school or equivalent
• Short-term training in Medical Terminology
• Familiarity with CPT and ICD-10 coding

Professional Requirements :

• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Abilities :

• Requires strong organizational and multi-tasking skill sets
• Significant customer service skill set paramount
• Must be able to function under pressure while maintaining professionalism
• Working knowledge of CPT and ICD-10 coding

Responsibilities

• Reviews and follows order entered into the EHR by the clinician
• Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging
• Obtain Prior Authorization / Referral per payor protocols
• Validates patient MyChart Access
• Prints AVS as applicable with double check for HIPAA privacy
• Collects any backend patient balance such as high deductible
• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
• Appointment reminder calls
• Perform other duties as required

Benefits

We offer more than the standard benefits!

For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services :

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.

Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity

Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free

NCS123

Maximum Offer for this position is up to

USD $20.55 / Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.