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TECHNOLOGY SYSTEMS TECHNICIAN I

TECHNOLOGY SYSTEMS TECHNICIAN I

Washoe CountyReno, NV, US
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Under general supervision, provides technical assistance to customers, assists users with hardware and software issues, installs software, and performs related work as required.

This is an Open Competitive / Countywide Promotional recruitment being conducted to fill multiple current full-time vacancies in the Washoe County Technology Services department. The list established from this recruitment may be used to fill future vacancies as they occur.

For more information on this position, please see the Job Specification at https : / / www.washoecounty.gov / humanresources / Careers / jobspecs.php

Responsibilities and Qualifications :

  • Two years of full-time experience in a technology support position; OR an associate's degree from an accredited college or university in information technology or a closely related field; OR an equivalent combination of related education and experience.
  • A valid driver's license is required at the time of appointment and must be maintained for continued employment in this classification.

The Ideal Candidate Will :

  • Demonstrate a strong commitment to providing excellent customer service with the ability to effectively communicate with both technical and non-technical individuals; HDI certification is a plus.
  • Possess troubleshooting and repair experience with computers, laptops, tablets, cell phones, and printers, as well as proficiency in Personal Computer hardware, Microsoft Windows software installation, and basic networking / security; A+ certification is a plus.
  • Have experience researching and developing recommendations for implementing hardware and software systems.
  • Be a team player who can multi-task and adapt in a rapidly changing environment.
  • Be familiar with ITIL practices, incident management, request fulfillment, and ITSM tools; ITIL certification is a plus.
  • Show adaptability to evolving technologies and a willingness to learn new systems and tools to meet organizational needs.
  • Washoe County is an equal opportunity employer and is committed to a diverse workforce that creates a sense of belonging for all employees and citizens.

    Equal Employment Opportunity :

    Washoe County will recruit, hire, train and promote into all job levels without regard to race, religion or belief, gender, marital status or domestic partnership, familial status, national origin, age, mental or physical disability, pregnancy, sexual orientation, gender expression or identity, genetic information (GINA), veteran status, political affiliation, membership in an employee association or union or any other protected class under applicable federal or state law.

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