Patient Care Coordinator

Position Summary : Assists physicians and staff in coordinating patient care. Functions as primary liaison between patients, staff, and physicians.

Responsibilities / Accountabilities :

Clinic :

• Assists surgeon during office hours by facilitating patient flow, checks patients out and schedules follow up appointments and ensures that no patient is neglected or delayed unreasonably.
• Provides patient education related to treatment plan.
• Various clerical duties including copying, faxing, scanning and filing patient documentation as needed.
• Communicates changes to clinic schedule as needed.
• Responds to patient concerns or questions in a helpful and objective manner involving physician, mid-level, or supervisor as appropriate.
• Coordinates with front desk / registration and clinical team in assisting with patient visit, flow, etc. Helps facilitate rescheduling of appointments when necessary if physician is running behind.
• Other duties as assigned in support of providers.

Administrative :

• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
• Schedules, cancels and reschedules all appointments and testing for patients.
• Assures that any special surgical instruments / devices or DME have been ordered for surgery and post op care.
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery.
• Prepares x-rays and other patient information for doctor to take to surgery.
• Completes chart preparations to meet physician preferences / specifications, including but not limited to printing documentation from hospital, printing images, and scanning documentation into EMR
• Responds timely to various communications from providers, patients, peers and surgery center or hospital staff.
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
• Works with Patient Accounts department to facilitate accurate and timely billing, including but not limited to ensure that charges are entered, e-bills are complete, and / or assist with resolution of any missing information or answering questions as needed.
• May provide coverage for vacation / sick calls for other team members.
• Places prescription refill orders at direction of physician / mid-level.
• Updates and maintains patient documentation in the EMR system.

Teamwork :

• Works cooperatively with coworkers, providers, and management.
• Shares knowledge and insights with co-workers in a constructive manner.
• Willingly provides coverage to department, staying beyond scheduled ending time when clinic schedule demands it, volunteering to cover time off or unexpected absences, maintaining workflow in department without direct supervision.
• Addresses conflicts with person directly before involving manager or uninvolved peers.
• Is considerate of others with regard to taking breaks or meal periods, use of computer and telephone, and noise in department.

Policies and Procedures :

• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

Education, Experience, and Certification / Licensure Required :

A high school diploma / GED required. Previous experience in a medical office setting required.

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