Healthcare Customer Service Representative

Job Description

Job Description

Credit Solutions of Lexington, KY is seeking to hire a full-time Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process.

If you have experience in healthcare billing and finance and want a career where you can actually make a difference , apply today!

Customer Service Representatives enjoy a competitive wage plus benefits! Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits .

Additionally, we offer flexible schedules , multiple opportunities to participate in and support charitable organizations , and monthly employee activities and recognition.

ABOUT CREDIT SOLUTIONS

Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States.

With a pledge of excellence, we strive to allocate the best resources, giving our talented staff of professionals the best tools in order to achieve the best results for our clientele.

What employees say about Credit Solutions :

What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.

At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company on our ability to recruit, hire, and maintain a positive and productive workforce.

A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program .

Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For" from 2018-2023!

A DAY IN THE LIFE AS A HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

As a Healthcare Customer Service Representative, you are the cornerstone of our organization and the first point of contact for our patients.

This is why we give our Customer Service Representatives the training needed to help patients navigate the billing process and resolve their outstanding balances.

Over the phone, you actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments.

Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. And, when challenging situations arise, you continue to offer excellent customer service as you resolve their billing issues.

The knowledge that you've helped someone in their time of need is truly rewarding and the best part of your job.

QUALIFICATIONS

• High school diploma or equivalent
• Previous customer service experience
• Experience in healthcare billing and finance
• Understanding of HIPAA
• Ability to learn new software quickly

Do you have a desire to help others and make a difference in the community? Are you a team player? Do you have professional communication skills?

Can you provide great customer service over the phone? Are you an empathetic active listener? Do you have a positive can-do attitude?

If so, you may be perfect for this position!

WORK SCHEDULE

Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options : M-F 8 : 00 am - 5 : 00 pm, 8 : 30 am - 5 : 30 pm, and 9 : 00 am - 6 : 00 pm.

ARE YOU READY TO JOIN OUR TEAM?

If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application.

We look forward to meeting you!