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Product Support Manager

Product Support Manager

Argus Technical ServicesWaukesha, WI, United States
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$60k-$80k Direct Hire

1st

Waukesha, WI

Job Category : Business Administration Manufacturing Other

Job Details :

Looking for someone with precision assembly experience and that are willing to travel a couple times a month for onsite service.

They are open to hiring someone either with a lot of experience or a little but has a strong assembly / mechanical aptitude.

In this position here is an approximate breakdown of what you will be doing :

  • 20% Assembly the PG1000 inspection system. This assembly process takes 3-5 hours per machine. We require someone with patience and a methodical approach that understands the importance of a quality assembly over a quick assembly. To put it differently, we need a finish carpenter not a rough carpenter for this role.
  • 10% Assembly of the PG1000 accessories.
  • 20% Customer Support - when customers need support with there machines or software they will call in for remote support. There is typically only a call or two per day and when needed we utilize TeamViewer for remote software support.
  • 15% Project Management - could be anything from exploring a new camera model to use or working with a programmer to solve a bug in our software. It is important that you have experience managing projects and working with suppliers to find answers / solutions.
  • 0-10% Travel - this could include a day trip to deliver or service a system at a local customer or a 2-4 day trip to service a few customers or attend a trade show. You will be able to determine your potential travel schedule. Since most of our customers are outside Wisconsin these customer visits are a great way to learn more about our industry.
  • 5-10% Sales - every time you talk to a customer it is an opportunity to determine if a new accessory would make their job easier or if they are growing and could use another PG1000 inspection system.
  • 20% ??? - Everyday is a little different. Our goal is to have inventory levels build up in advance so we are ready to ship when a customer wants to make a purchase. Most customer calls also come in the morning. If you are caught up and want to leave early to catch a kids game or cut the yard we are very flexible once the work is done. Most Friday's will be half days.

Education / Experience :

Education

  • More interested in skill set and motivation

    • Experience

  • Three (3) or more years manufacturing experience
  • Precision assembly
  • Project management experience
  • Rotary and linear encoder experience is a plus
  • Experience with Microsoft PC's - building, support, BIOS, etc.

    • o General knowledge / understanding of software, coding and / or IT is a plus

  • Cutting Tool / CNC experience highly desired

    • Qualifications :

  • Self-motivated
  • Team player
  • Problem solver (using our suppliers and resources to help solve problems)
  • Willingness to visit customer sites / travel
  • Someone who approaches problems methodically to come up with solutions
  • Good oral and written communication skills
  • High level of initiative and drive to achieve goals in a "customer centric" manner
  • Excellent computer skills with Microsoft Office Suite (Word and Excel)
  • Experience working with a CRM database solution
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    Product Support Manager • Waukesha, WI, United States