Insurance Operations - Technical Business Analyst

Insurance Operations - Technical Business Analyst

Locations : NYC, ATL, CHI, HOU, BOS, PHI

Type : Fulltime

Comp : $80,000 - $110,000 (depending on level) + Bonus

Qualifications :

• 3 to 5 years' experience
• Multinational insurance experience (knowledge of multinational policies)
• End to end process - know when an issue comes up and what area it effects : i.e. claims, underwriting, etc.
• Generalist who knows both operations and systems - tech-savvy (not a developer) but able to understand how systems work and testing (from a workflow perspective)
• Look at a situation, come up with a fix, write BRDs, insert changes, removing steps, help make sense of what needs to be done to solve a problem
• Understand how changes have impacts in the process
• Strong writer, word / excel for BRDs / requirements
• dDefine the business requirement and impact and how to move forward

Respsonsibilities :

• Defining, analyzing, developing, documenting, and supporting global procedures that pertain to the Company's multinational network business globally.
• Primarily focused on how Facultative and Treaty reinsurance impacts Underwriting, Business Operations, Claims, Finance, and Reinsurance Accounting processes, procedures, and systems.
• Develop and document global multinational business requirements, including new systems functionality, system enhancements, and workflows for the Company's Bermuda and the Company's regions
• Managing requirements changes that impact multinational network business that is processed in the Underwriting, Operations, Claims, Finance, and Reinsurance systems
• Define and enhance existing operations workflows and cross-departmental engagements as needed (short and long term processes)
• Document and provide oversight in UAT and deployment testing
• Developing operational solutions in support of the new and existing network opportunities
• Management of the reconciliation of data for multinational business to ensure data is updated and any maintenance requirements are being reviewed
• Identify training and development needs through trending analysis, business partner requirements and service initiatives partner with Training and Development to share results
• Develop and support business partnerships and represent department / enterprise with internal customers and vendor partners where appropriate
• Conduct detailed analysis to determine root cause analysis in connection with deficiencies sited in Audits as well as in metrics, KPIs and SLA results;

develop and recommend corrections

• Define, develop, implement, and ensure Service Level Agreements (SLAs) are followed both internally and with Network Partners, educate Network Partners on policies & practices, monitor their compliance where applicable
• Identify, communicate and implement Best Practices across the division as well as new process improvements and any other observations discovered during the audit / review process which may impact the Company's Global Solutions
• Present to stakeholders recommendations and enhancements of underlying processes to improve performance and turnaround times
• Assist in other aspects of network development, as needed

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit

https : / / www.yoh.com / applicants-with-disabilities

to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.