Technical Specialist (Naperville)

Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.

Diagnosis and troubleshoot issues and problems on Ecolab Food & Beverage proprietary equipment.

Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.

Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program

Track phone calls and emailed support tickets using ticket tracking system

Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.

Support team vision, goals, and metrics

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Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer

Minimum 2 5 years of technical experience

Preferred bachelors degree in engineering discipline or related technical field

Experience with Gateways and Connectivity of automated systems

Troubleshooting experience in electrical or mechanical systems

Basic understanding of PLC knowledge

Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.

Ability to analyze data

Experience working with Microsoft Office Suite and SAP