Overview
The IT Meter to Cash Application Development team is responsible for software development and implementation of new functionality within the Customer Care and Billing system and its Direct Interfaces.
This team works closely with the IT business analyst team to assure delivery of products and services that are top quality.
Position Summary
We are looking for an Expert Level IT applications design analyst in Customer Information team who can be a quick learner, thorough, organized, flexible to adapt in fast paced and dynamic environments.
The analyst is mainly responsible for analyzing business requirements and developing function requirement and functional design documents.
In addition, the analyst is responsible for analyzing O&M and project defects to determine business / technical impact and providing recommendation on fixing the defects.
The client is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.
This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
Job Responsibilities
Ideation :
Work with business organizations to guide / provide input regarding enhancement feasibility
Using business process knowledge, proactively look for opportunities for system enhancements
Evaluate and provide input to business needs and requirements
Prepare estimates for customer requests
Prepare preliminary mockups and designs
Project :
Analyze / assemble Functional / non-Functional requirements
Provide technical expertise and assistance in designing, testing and developing applications
Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
Prepare final functional requirement and functional design document
Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval / signoff
Provide Subject Matter Expert support to developers and testers
Work with business to document and analyze project change controls
Support stabilization of deployed code
Maintenance :
Troubleshoot potential system issues to determine if there is a defect
Analyze production defects, identify business and system impacts and quantify problems
Contribute to defect troubleshooting and solution design
Assist business and technical teams with ad hoc requests
Provide functional expertise to clients for resolving business issues
Qualifications
Minimum :
Bachelors Degree in Computer Science or job-related discipline or equivalent experience
years experience in analyzing, designing and developing functional requirements, functional design, UX / UI design
Experience as Project Manager, high complexity
Desired :
Utility industry experience, job-related
Experience with CC&B Application
Oracle Utility CM certified
Minimum years of experience with Oracle CC&B applications, and data modeling
Working knowledge of relational databases (SQL experience)
Working knowledge of UML
Be able to work independently but within the framework of the team and product
Be able to work well within a team setting
Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
Excellent verbal and written communication skills
Working knowledge of Salesforce CRM application and data model
Experience dealing with Call Center and / or Back Office centric business
Understanding of database / schema architecture
EEO :
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