Bluegreen's Club 36 located in Las Vegas, NV is seeking an Assistant Guest Services Manager
Apply today; we are hiring immediately!
Location : 372 East Tropicana Ave; Las Vegas, NV 89169
Be part of a team committed to creating lasting vacation memories!
PowerOfVacation
BENEFITS YOU WILL ENJOY :
- Up to 21 Paid Days off per Year!
- 401K Matching up to 5%
- 9 Paid Holidays
- 2 Paid Days to Volunteer
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY :
The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.
- You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty.
- You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.).
- You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation.
- You will manage the scheduling for Guest Services Associates based on Resort occupancy.
- You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries.
- Prepare daily reports as requested and cover shifts at Front Desk as necessary.
- Perform daily checks of all SOPs to ensure guest service will be prepared for an audit.
- Manage the resort inventory.
YOUR BACKGROUND :
- High School Diploma or equivalent required
- Minimum of 2-years Front Desk experience & 1-year supervisory experience.
- You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
- Proven ability managing continuous owner and guest relations in-person and by phone.
- You have a record of handling multiple customer interactions with various constituencies.
- Must have excellent interpersonal skills.
- You can supervise a staff of 2-5 associates.
- You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in / Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.
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