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Customer Experience Support Specialist

VirtualVocations
Washington, District of Columbia, United States
Full-time

A company is looking for a Customer Experience Support Specialist to join their team.Key ResponsibilitiesProvide subject matter expertise to assist customer service teams and internal partnersRespond to escalated customer cases and manage customer order backlogsAnalyze customer backlog reports and communicate issues to customersRequired QualificationsBachelor's degree from an accredited institution preferred, or equivalent experience5+ years of customer service experience preferredExperience with ERP systems, CRM, Salesforce, or SAP is a plusIntermediate to expert level skill in Microsoft Office applicationsAbility to manage high-profile / executive level communications and escalations

4 days ago
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