GENERAL MANAGER

Description : Who Are We?

Who Are We?

The Jacquelyn is a curated space that elevates creative expression, community, and wellness, inspired by the soul and spirit of Jacquelyn Anderson, a talented philanthropic creative with a deep appreciation for beauty and a passion for the arts.

The Jacquelyn hosts two private social clubs, the Blue Shutter Club and the Blue J Club, in our stunning abode in midtown Sacramento.

The Blue Shutter Club is dedicated to the acceptance, exploration, and expansion of the feminine. All are welcome. The Blue J Club is an urban refuge for curious minds.

The Jacquelyn is committed to building a community founded on wellness, curiosity, fun, inspiration, inclusion, and kindness.??

Job Summary :

As the General Manager of the Jacquelyn and the Cellar, you will play a pivotal role in managing all aspects of club operations, ensuring a seamless and unparalleled member experience.

You will manage day-to-day activities and strategic planning and foster a culture of hospitality and professionalism. This role includes goal setting, recruiting, developing, and retaining associates, controlling labor expenses, controlling general expenses, and resolving member-related issues ensuring we are upholding our North Star.

This role will report to the Chief Operating Officer.

Requirements :

Hospitality Operations :

• Deliver world-class luxury hospitality to our members. Anticipate the needs of the members and exceed expectations.
• Oversee all aspects of member interactions, from check-in through check-out, providing seamless and memorable visits.
• Partner closely with F&B's management team, for a seamless experience between our F&B partners and the Jacquelyn staff.??
• Build and maintain strong relationships with club members, promptly addressing their needs and concerns.
• Foster a welcoming, inclusive environment that aligns with the club's culture and values.
• Review guest and member surveys and feedback and determine an appropriate action plan.
• Be the eyes and ears of the Jacquelyn and utilize critical thinking and de-escalation skills to ensure consistent member experience.

Staff Management :

• Recruit, train, supervise, and manage staff to meet the luxury hospitality standards of the Jacquelyn.
• Schedule staff shifts and ensure adequate coverage at 1114 22nd St in conjunction with F&B, Programming and Events.
• Create KPIs, conduct check-ins, set performance goals, and conduct performance evaluations.?

Leadership :

• Provide strong leadership for the club staff, fostering a positive and collaborative work environment.
• Find staff's it factor and uplift them as contributing team members to build supportive, inclusive, trustworthy relationships.
• Foster a positive work environment that promotes teamwork and dedication to exceed member expectations.
• Assist C Suite with employee coaching and training for upward mobility and brand expansion.

Operational Excellence :

• Manage the club's daily operations, including member services, facilities and warehouse management, event spaces, dining areas, and amenities.
• Develop and implement standard operating procedures to optimize efficiency.
• Navigate the grey to enforce club rules and regulations to maintain order and a positive environment, if necessary, while upholding grace and hospitality standards.
• Ensure compliance with all relevant regulations and safety standards.

Facility Maintenance and Repairs :

• Maintain the club's ambiance and aesthetic standards by overseeing the facilities' upkeep, decor, and cleanliness.?
• Regularly inspect all areas, lounges, and amenities to ensure they align with the club's elevated image.?
• Develop and implement a comprehensive preventive maintenance program for the club's facilities, including buildings, equipment, and grounds.
• Oversee repairs, renovations, and maintenance activities to ensure a safe, functional, and visually appealing environment.
• Oversee relationships with vendors, contractors, and service providers to ensure high-quality workmanship and timely completion of projects.
• Inspect the building daily for cleanliness and alert the overnight janitorial service if additional services are needed.

Health and Safety Compliance :

• Ensure compliance with health, safety, and building code regulations, conducting regular inspections and risk assessments.
• Conduct regular inspections of the facilities to identify and resolve issues, prevent breakdowns, and ensure ongoing operations.
• Implement and maintain emergency response plans, including evacuation procedures, first aid kits, and fire safety measures.

Coordinate fire drills and safety training.

Manage utilities such as water, electricity, heating, and air conditioning to ensure efficient use and minimal downtime.

Oversee waste disposal.

Financial Management :

• Manage the club budget, ensuring financial sustainability and profitability.
• Review financial statements, manage expenses, and implement cost-saving measures without compromising quality.
• Implement cost control measures while maintaining service quality.
• Regularly report to the C-Suite on financial health and forecasts.

Strategy Planning and Information Analysis :

• Work closely with C-Suite to evaluate the success of business strategies to inform future business plan enhancements; continually ensure business plans and actions positively impact member satisfaction.
• Review business-related data such as financial performance, inventory, employee engagement, and member satisfaction and make adjustments as needed.
• Analyze business information to proactively address changing conditions, ensure property operates within budgetary guidelines, and ensure the effective and efficient use of reserve funds.?
• Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
• Stay informed of industry trends to enhance club offerings and services.

Event Planning and Execution :

• Oversee the planning and execution of club events, ensuring high quality and member engagement.
• Collaborate with the events team to create memorable experiences for members.
• Oversee all aspects of technical integration between in-house systems and outside vendors / talent hired to perform throughout the building.?
• Become an expert on all in-house software capabilities to manage and assign platform duties to staff.

Marketing and Branding :

• Work closely with the marketing team to develop and execute promotional strategies.
• Enhance the club's brand image and visibility within the community.

Board Relations :

• Prepare and present reports to C-Suite, providing updates on club performance, membership status, and upcoming initiatives.
• Execute policies and strategic plans as directed by the C-Suite.

Additional Duties :

• Perform other duties as required.?
• Uphold the club's professionalism, integrity, and hospitality standards.
• Present oneself neatly and professionally, adhering to the club's dress code and grooming standards.
• Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate the club's and its members' needs.?

Desired Requirements :

• Education : Bachelor's degree in hospitality management, Business, or related field (preferred). College degree required.
• Experience : Minimum of 5-7 years of experience in club management, hospitality, event management, or a similar leadership role.

2-3 years in F&B management preferred.

Skills :

• Exceptional interpersonal and communication skills with the ability to build strong relationships with members and colleagues.
• Proven track record of implementing operational systems and streamlining efficiency for business operations.
• Strong ability to assist in implementing software and ensure user acceptance.
• Strong organizational skills and attention to detail, ensuring flawless execution of operations and events.
• Proficiency in hospitality management software and Microsoft Office Suite.
• A self-starter who can work independently to build and manage a team in a fast-paced environment.
• Goal-orientated, resourceful, nimble, and able to navigate ambiguous situation
• Strong leadership and staff management skills.
• Financial acumen with experience in budgeting and cost management.
• Event planning expertise.
• Problem-solving and conflict resolution capabilities.
• Team player, goal orientated, with a can do attitude.
• Certifications : Club Management Association of America (CMAA) certification is a plus.

Working Environment / Minimum Physical Requirements :

Must have the physical, visual, and auditory ability to perform the essential functions of the job, with or without reasonable accommodations, and be able to meet the following requirements :

• Heavy Member / guest contact is required.
• Must tolerate varying noise levels, temperatures, illumination, and air quality.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, and / or sit up to 8 hours per shift.?
• Lift up to 50 pounds to perform the essential functions.
• Work in a fast-paced environment where the climate can change quickly.

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