Senior Technical Program Manager, Amazon Dedicated Cloud (ADC) Operations - RSCI

Senior Technical Program Manager, Amazon Dedicated Cloud (ADC) Operations - RSCI

Job ID : 2800645 Amazon Development Center U.S., Inc.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.

Do you love decomposing problems to develop products that impact millions of people around the world? Would you enjoy identifying, defining, and building software solutions that revolutionize how businesses operate?

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry.

As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS.

Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Are you committed to fundamentally transforming the way national security and defense mission agencies partner with industry to meet mission requirements?

Do you possess experience managing large, complex programs? Amazon Web Services (AWS) is seeking a Technical Program Manager (TPM) to manage multiple large-scale programs for our most sensitive regions.

Technical Program Managers handle the heavy lifting of making sure that large scale programs and projects in AWS are driven efficiently and effectively.

You will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, driving delivery, reporting status, and holding the bar on quality.

You will need to work with many teams in different domains and will work effectively with engineers, engineering managers, product managers, dev support teams and customer service teams to deliver results.

If you are someone who has passion and experience for managing large scale programs, we would love to hear from you.

Our company credo is "Work hard. Have fun. Make history". You will love what you do and instinctively know how to make work fun.

You will have experience refining processes, leading cross-functional teams, and communicating to diverse audiences.

You will be a positive influencer across teams, be able to effectively rally support for your initiatives and help deeply technical teams create simple solutions to meet program goals.

You are able to handle business escalations with a data-driven approach to build trust with engineers and Sr. leaders.

We have a team culture that encourages innovation and we expect team members and management alike to take high degree of ownership for their program vision and execution of ideas.

You will create, track and investigate metrics which define the success of your programs and future opportunities.

AWS is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world.

Our services scale to staggering levels and are highly distributed. AWS’s rapid worldwide expansion creates new challenges in data protection, availability, and growth. Come join us!

This position requires that the candidate selected must currently possess and maintain an active TS / SCI security clearance with polygraph.

The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

This role requires ambition, thinking big, self-motivation, and the ability to thrive in a fast-paced, collaborative, and startup-like environment.

In this role you will :

• Manage multiple high-profile programs and projects across multiple supporting teams to deliver outcomes under commitments to senior AWS leaders and senior customer leaders
• Analyze large data sets to identify complex patterns and relationships resulting in practical solutions to real business problems
• Be willing to get your hands dirty in a start-up environment to act as change agent and create new applications, tools, processes as needed
• Anticipate bottlenecks, providing escalation management and making tradeoffs
• Evangelize within AWS to encourage a fast and smooth adoption of initiatives and programs.
• Earn trust through regular communication with senior management on program status and risks
• Own the metrics for project success and define, measure and report on these metrics.

On a typical day, our TPMs may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes.

As a member of our team you will join a dedicated group of builders who provide troubleshooting and operations support, and innovate to automate operational tasks.

BASIC QUALIFICATIONS

• 7+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Current, active US Government Security Clearance of TS / SCI with Polygraph

PREFERRED QUALIFICATIONS

• Bachelor's degree in engineering, computer science or equivalent
• Experience leading highly technical programs involving infrastructure, complex systems, systems engineering
• Experience with MS Project, MS Office, and MS SharePoint
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's / SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900 / year in our lowest geographic market up to $231,400 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

This position will remain posted until filled. Applicants should apply via our internal or external career site.

Posted : September 3, 2024 (Updated about 3 hours ago)

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