Training Supervisor

VirtualVocations
Norwalk, California, United States
Full-time
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A company is looking for a Supervisor for a remote position supporting the Department of Education portfolio.Key Responsibilities : Oversee daily operations of a Call Center team to ensure performance metrics are metProvide staff mentoring, coaching, and training on program protocols and customer service skillsAssist in developing innovative methodologies to improve customer service and operationsRequired Qualifications : Bachelor's degree in relevant field of study and 3+ years of professional experienceExperience in DMCS Correspondence is preferredSupervisory experience is preferred

4 days ago
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