Manager, Operations
Description
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
ESSENTIAL RESPONSIBILITIES
- Manage daily activities of the team members to ensure quality service delivery to our clients and their transferees including monitoring service levels & return rate metrics
- Coach, mentor and develop team members including performance coaching; understanding and maintaining accuracy of caseload reports
- Ensure team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners / suppliers, service metrics and expectations
- Serve as point of contact for and resolution of escalated issues; escalate issues further to SVP / VP as appropriate
- Work collaboratively with colleagues and with service partners pertinent to execution of position responsibilities
- Participate in prospective client pursuits including but not limited to contributing to RFP documents and implementation projects
- Coordinate operations efforts for clients with both domestic and global components
EDUCATION
Bachelors degree or the equivalent combination of experience, skills, training and education
TRAINING & EXPERIENCE
- 5+ years successfully managing domestic service teams or in positions of increasing responsibility within the relocation or consulting industry, ideally in mobility or an adjacent industry
- Comprehensive knowledge of domestic relocation is critical, specifically with home sale transactions
- Relationship building skills at multiple levels within client / partner organizations
- Advanced knowledge of various software packages including but not limited to Msft products and AREV
- Ability to successfully direct multiple projects and competing priorities
- Strong collaboration and delegation skills
LOCATION & COMPENSATION
This is an in-office position requiring presence in our Walnut Creek office, with a current minimal requirement of two days in the office, with the freedom to work from home up to three days per week.
Compensation range is $90,000 - $130,000, depending on experience and qualifications.
Qualifications
Education
Preferred
Bachelors or better.
J-18808-Ljbffr
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