Customer Service Consultant

Customer Service Consultant

First Supply is seeking an exceptional Customer Service Consultant to enhance our team of dedicated professionals. Do you have the ability to build relationships by having educational and informative conversations that promote our products and resolve customer issues?

As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to general plumbing and / or HVAC related inquiries about product application and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement.

Responsibilities

• Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
• Quickly and effectively find creative ways to meet customer's needs
• Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
• Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC's profit objectives
• Recommend products and provide service to customers, based on customer's specific needs
• Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
• Meet customers to demonstrate and explain features of products; and instruct customers in use of products
• Prepare and present quotations to meet customer needs
• Accurately enter customer sales orders onto the business system
• Ensure product orders are shipped in a timeframe to meet customer's needs
• Obtain accurate information from vendors relating to shipment dates, expected date of delivery, etc. for direct & special orders; and provide to customers to help build or maintain good working relationships
• Identify and develop profitable new sales opportunities
• Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
• Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
• Identify trends in customer satisfaction or dissatisfaction and make recommendations
• Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
• Stay abreast of product developments, changes in local codes and consumer preferences and notify appropriate personnel for any promotional updates that may be needed
• Attend sales and product review meetings
• Attend training programs as required
• Keep records as required
• Other duties as assigned by the General or Department Manager

Qualifications

First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About First Supply

First Supply is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump / well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.

First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of stylesfrom contemporary to traditionalalong with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.

With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today's 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.