IT Operations Analyst
General Summary & Scope
- Address ITSM support issues and ensure timely resolution.
- Proactively recommend strategies to enhance system usability.
- Drive process improvements across ITSM operations.
- Document system processes, logs, and instructions comprehensively.
- Create and analyze dashboards for service level commitments.
- Collaborate with stakeholders to leverage metrics for business improvement.
- Manage SLAs, OLAs, KPIs, and performance reports.
- Implement service management best practices in line with ITIL standards.
- Assist in creating documentation and training materials for associates.
- Produce analytical reports and work with teams to gather insights.
IT Operations Analyst - IOAUB
Drive process improvements across ITSM operations. Implement service management best practices in line with ITIL standards. Address ITSM support issues and ensure timely resolution. Proactively recommend strategies to enhance system usability. ...
IT Operations Analyst - IOAUB
Drive process improvements across ITSM operations. Implement service management best practices in line with ITIL standards. Address ITSM support issues and ensure timely resolution. Proactively recommend strategies to enhance system usability. ...
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