Part-Time Seasonal Editor, Los Angeles Flagship

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier.

We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

As an Editor, it is your job to ensure the customer experience lives through with our product, its presentation, packaging, and care.

Driven by an authentic desire to collaborate and engage with others, you will inspire and create exceptional experiences for our customers as they discover and deepen their connection with our brand through our products - whether in-store, picking up an online order, or processing a return or exchange.

As an avid team player, you will collaborate with all members of the store team to ensure every customer touchpoint throughout their experience is cohesive and seamless.

Known for being optimistic and able to find joy with everyday interactions, you will help set the tone for the overall culture within the store team - joy is our language! Editors will be part of a team of impassioned storytellers, driven by curiosity and the power of the Glossier community, reimagining the future of beauty one experience at a time.

As part of the store’s team, you will be fully immersed in every aspect of our customers’ journeys as they visit our stores.

Therefore, as an Editor, you will be trained in all aspects of the store operation, including our customer-facing and back-of-house operations.

You will assist with coverage and will be equipped to work in both environments, front and back of the house. Having a holistic understanding of the customer journey, from start to finish, will strengthen our team’s abilities when assisting customers with any and all inquiries - with leadership guidance and support as needed.

Performance expectations include but are not limited to the following :

Customer Experience

• Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
• Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do.
• Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
• Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
• Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
• Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
• Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
• Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!

Teamwork

• Operate with optimism and joy having fun is not only allowed, it’s encouraged!
• Be a safety champion for all, ensuring the work environment is free of safety hazards.
• Partner with store leadership to effectively communicate feedback on inventory logistics and customer experience.
• Serve as a product guru and an added resource for product demonstrations in partnership with store leadership.
• Outstanding collaborator, able to partner with all members of the leadership and store team.

Operational Excellence

• Adherence to safety standards as defined by the store leadership team in accordance with public health guidelines.
• Restock and replenish inventory in accordance with business and operational standards.
• Focus on inventory accuracy when fulfilling customer orders.
• Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality.
• Active participant in visual projects such as new display activations and brand events.
• Uphold all uniform standards, closely following presentation guidelines.
• Become an expert in all operational procedures of the store, with a focus on providing support to newly hired team members.
• Observe strict confidentiality, particularly as it pertains to handling sensitive information.
• Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards.

Qualifications

• 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
• Prior experience in an advisory or sales capacity within the beauty / skincare space is preferred.
• Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
• Passion for creating memorable experiences through meaningful personal interactions.
• An advocate for all members of our community, promoting inclusion and belonging always.
• Demonstrated ability to show empathy and understanding while still driving action.
• Driven by operational excellence, understanding the logistics of a retail operation.
• Desire and willingness to roll up your sleeves and jump in when needed.
• A true collaborator in nature, driven by the power of teamwork.
• Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
• Highly adaptable with an impeccable ability to multitask.
• Prior experience with POS or inventory management systems is a plus.

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