Assistant Campus Director (Assistant Manager)

Benefits :

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development

Overview

We are looking for an Assistant Campus Director to join our growing team. The Assistant Campus Director is responsible for quality assurance of overall operations for the GoDog campus and acts as direct support for the Campus Director.

As the Assistant Campus Director, you will be responsible for assisting the Campus Director in managing all aspects of campus operations, including overseeing the care and well-being of animals, maintaining a clean and safe environment, and leading a team of dedicated staff.

Your focus will be on facilitating the daily onsite operations and training and supporting staff to execute their roles in alignment with GoDog’s values.

This is a great opportunity for advancement with a rapidly growing company!

We’re looking for the Assistant Campus Director to oversee the daily operations onsite and build a customer facing culture of trust! Ideal candidates have industry-related experience and knowledge.

The Assistant Campus Director reports directly to the Campus Director.

Key Responsibilities

• Lead staff while promoting a positive work environment
• Train employees and assess performance of employees on GoDog policies and procedures
• Oversee and participate in daily campus operations alongside Campus Director and staff
• Manage Front Desk responsibilities and staff to complete daily, weekly, and monthly checklists
• Implement, coach, and track engagement and conversion process with Front Desk staff
• Responsibility of daily, weekly, and monthly duties including, but not limited to :
• Run of day management
• Implementation of sales and conversion processes with Front Desk staff
• Client communications and satisfaction
• Training and quality assurance of employees
• Daily operation of ancillary services at participating campuses (Dog Park Bar, Training, Grooming)
• Events and Holiday calendar creation and management
• Collaborate closely with the Campus Director to execute goals as set out by Campus Director, and the HQ team
• Assist in Attendant level hiring
• Own the customer experience, oversee customer communication, satisfaction, and complaints
• Oversee regular and effective pet parent communication to ensure positive interactions and appropriate and timely status updates
• Oversee implementation of marketing & social media strategies
• Manage compliance with safety regulations and dog and human first-aid certifications
• Be present onsite and operating as leader on duty when the Campus Director is not
• Maintain operational standards and pass regular site visits
• KPIs : New customer conversion, customer satisfaction, retention
• Availability to work Fridays, Saturdays and Sundays, as well as all holidays
• Other duties as required

Qualifications

• 3 years professional animal care experience
• 2 years previous management experience, managing a staff of 15+ employees
• 2 years experience in a management role of a facility of 45+ animals preferred
• Ability to lead with kindness, compassion, humility, and an even-keeled demeanor
• Excellent customer service skills and ability to educate pet parents on dog behavior and care
• Excellent public relations skills for building relationships in the community and promoting the business
• Proven work ethic, organizational skills, and time management skills
• Ability to thrive in a fast-paced environment
• Ability to proactively identify opportunities and recommend solutions
• Ability to positively interact with the animals that GoDog services
• Ability to regularly move throughout the facility to continuously interact with pets, customers, and staff using physical and mental stamina
• Ability to clean up bodily fluids without becoming squeamish
• Capability to competently complete the tasks required of any employee
• Pet First Aid and CPR Certification
• Background check clearance

About Us

GoDog was founded in 2018 by father and son, Jess and Ben Eberdt and their dogs Huck and Jed. They wanted to create a whole new category for pet care Premier Pet Hospitality.

GoDog promises to create a loving, dog-centric community.

GoDog’s commitment is to first think about doing what is right. What is right by the dog, the parent, the staff. Our approach to quality, cleanliness, and design is influenced by this decision first.

We firmly believe that by adhering to this commitment, business success will naturally ensue. Our ultimate objective is to forge a brand and enterprise that leaves a lasting legacy spanning generations.

We are seeking team members who are passionate about pets and dedicated to growth. Join our team and be part of providing exceptional care for pets and pet people alike!

We are here for dogs.