Multimedia Technician (KSAS IT) - 118999

Overview

Requisition ID : 118999

Multimedia Technician (KSAS IT) at The Johns Hopkins University

Location : Homewood Campus

Role summary and responsibilities follow.

Classroom Technology & Multimedia Support

• Provides audio / visual and collaborative technologies support to clients, responding to telephone calls, emails, and personnel requests for technical support.
• Records, prioritizes, and tracks all assigned help calls and documents work efforts in a ticketing system.
• Ensures timely attention to requests to meet service SLAs in keeping with departmental processes.
• Diagnoses problems through discussions with clients.
• Simulates or recreates technical issues to resolve operating difficulties.
• Identifies, research, documents, and resolves incidents.
• Performs troubleshooting of podium A / V devices, room control systems, microphones, projectors, audio recording units, and other related equipment in classroom and special event environments.
• Assesses damage to or loss of equipment, keeping the supervisor informed of same.
• Performs A / V equipment set-ups and strikes in a timely and efficient manner, ensuring that equipment is correctly configured and operating properly for the event.
• Supports live and pre-recorded productions for special event webcasts in a variety of locations throughout the school.
• Assists clients in the best use of A / V technology to deliver presentations.
• Provides basic instruction / training for students, faculty, and staff on the use of A / V equipment and resources.
• Updates internal support documentation and contributes to the development of client help documentation.
• Participates in the installation, maintenance, and storage of equipment.
• Updates and maintains equipment inventory.
• Coordinates with the Multimedia Specialist to arrange hardware warranty repairs.
• Reports to supervisor to arrange the timely ordering of necessary A / V consumable supplies.
• Provides feedback on the replacement of equipment and upgrades, where applicable.
• Performs testing and quality assurance on presentation computer systems, A / V systems, and virtual conferencing software.
• Actively keeps abreast of A / V technologies and practices in use outside of the School of Public Health.
• Applies professional business and technical support concepts to provide support, consultation, and training for clients based on established departmental guidelines.
• Prioritizes and manages multiple tasks and deadlines with supervision.
• Properly escalates issues to other teams and works to resolve more complex problems with supervisory guidance.

Client Computer Support

Project Support

In addition to the duties described above

Minimum Qualifications

Preferred Qualifications

Classified Title : Multimedia Technician

Role / Level / Range : ATO 37.5 / 02 / OF

Starting Salary Range : $21.25 - $36.90 HRLY (Commensurate w / exp.)

Employee group : Full Time

Schedule : Monday - Friday / 8 : 30 a.m. to 5 p.m.

FLSA Status : Non-Exempt

Additional information

Department name : KSAS IT Classroom Multimedia

Personnel area : School of Arts & Sciences

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate\'s geographic location, skills, work experience, market conditions, education / training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees\' health, life, career and retirement. More information can be found here : https : / / hr.jhu.edu / benefits-worklife / .

Diversity and Inclusion : The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law : https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information : If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https : / / accessibility.jhu.edu / .

Vaccine Requirements : Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella, Rubeola, Mumps, Varicella, Hepatitis B and documentation of having received the Tdap vaccination. This may include documentation of having two MMR vaccines; two Varicella vaccines; or antibody status. Any vaccinations will be provided at no cost in our Occupational Health office.

Homewood Campus

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at The Johns Hopkins University by 2x

Sign in to set job alerts for "Multimedia Technician" roles.

End of refined description.

J-18808-Ljbffr