HVAC Service Technician Residential & Light Commercial

Position Summary :

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Sugar Bear Home Service’s,LLC, (Plumbing, Heating, Cooling, and Electrical), (the Company) vision, mission, purpose, and values.

Responsibilities :

• Create a positive customer experience by completing the install correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Mentor and develop lead installers and apprentices, under his / her care, into install team lead technicians.
• Mentor team members and apprentices weekly on team’s performance metrics.
• Install HVAC related equipment according to manufacturer’s specifications.
• Wire both high and low voltage to heating and cooling equipment.
• Install copper refrigerant lines to air conditioning units, including soldering and brazing.
• Install sheet metal, duct board, and flex ducts systems in residential and light commercial buildings.
• Properly connect gas lines to heating equipment.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Understand when to issue a Lock Out / Tag Out tag and the required follow-up steps.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Record all material used or consumed on the job for job costing and replenishing.
• Work with dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
• Support technicians on troubleshooting issues as needed.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep the truck clean, stocked and accurately inventoried.
• Protect the customer's home from damage while working and leave the customer's home cleaner than when we arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a manager if the customer does not have fully functioning HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage performance metrics scorecard.
• Investigate any reported safety issues.
• Support supervisor and / or manager as a resource who can make decisions on behalf of the company for the install team.
• Report any safety issues to the manager and / or supervisor.
• Perform other duties as assigned.

Requirements :

• EPA Certified.
• A high school diploma or general education degree (GED) required.
• A minimum of two years’ experience is preferred but not required in installation of diverse HVAC systems.
• Willing to attend training courses to advance skills.
• A valid driver’s license and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Team player working in a team environment.
• Excellent customer service skills with desire to exceed customer expectations.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Physical Requirements :

• Works in indoor / outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
• Climbs, ladders, and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching.

Often works in tight spaces such as attics and / or crawl spaces.

• Must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally works from heights 15 feet or higher above ground.
• Carries 24 ft extension ladder alone and / or 40 ft extension ladder with a fellow-coworker on most jobs.
• Must have visual activity.

Position Specific Standards :

• Willing to continue training for personal growth as well participating in the training of new employees.
• Willing to work hours outside of normal work schedule, if needed.
• Available for support to the team by phone (as needed 24 / 7).
• Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.
30+ days ago