TikTok Shop - Head of Transportation Operations and Execution

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity;

to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together.

That's how we drive impact - for ourselves, our company, and the communities we serve.Join us. The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

TikTok Shops Supply Chain & Logistics is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Responsibilities : - Manage third-party logistics partners and leverage their service through planning training and flawless execution .

Monitor metrics for key performance indicators, vendor performance scorecards, and development of business cases to support logistics process changes and improvements- lead the conceptualization, design, and implementation of forward-thinking solutions, addressing inputs to the transportation operation and innovation within TikTok Logistics with a strong focus on efficiency, speed, scale, and reliability.

• Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the customer.
• Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization- Recognize improvement opportunities specific to the cost and quality of services to be provided.

Create documented business cases, present business cases to peers and leadership for approval, and provide leadership to ongoing project management- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape- Ensure compliance to OSHA, food safety and facility compliance while meeting operational goals and obsessing over safety- Travel regularly to provide oversight, coaching and mentoring to leaders in the team.

Minimum Qualifications- Bachelor's degree in Business, Logistics, Operations, Engineering, a related field, or equivalent practical experience- 5 years of experience managing third-party logistics providers / vendors- Strong project management and continuous improvement skills- Experience managing inbound, outbound, or quality operations with a thorough understanding of key metrics, inputs, and outputs- Track record of success in operations management, including but not limited to problem solving, capacity planning, cost management, etc.

Preferred Qualifications- New network or building launch experience- Cross dock operations experience- Trained and managed high performing teams- Continuous improvement, Lean Six Sigma, Kaizen experience- Writing training documents and standard operating procedures.