Responsibilities :
- Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
- Answer questions, give information, and help residents and their families with a range of needs and issues.
- Make sure residents have a smooth experience by arranging appointments, transportation, and other services as needed.
- Keep up-to-date knowledge of the facilities' features, programs, and services, and tell residents and guests about them in an effective manner.
- Help with administrative duties like scheduling appointments, keeping track of residents' information, and overseeing incoming and outgoing mail.
- Make sure everything is easily readable, neat, and well-stocked with supplies in the vicinity of the concierge desk.
- Work together with other staff members to attend to resident needs and professionally and swiftly resolve any issues or concerns.
- Keep an eye on the building's safety and security, and notify the proper staff of any unexpected events or worries.
- Serve as a point of contact for residents, their families, and other departments inside the establishment to promote efficient coordination and communication.
Qualifications :
- At least 18 years old and above
- High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
- Previous experience in customer service, hospitality, or front desk role, preferably in a senior living or living healthcare environment.
- Excellent interpersonal and communication skills, with the ability to multitask and prioritize responsibilities effectively.
- Proficiency in computer systems, including word processing, email, and database management.
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