UNIV - Pharmacy Intern Technician - Department of Medicine: Division of General Internal Medicine, Geriatrics, and Palliative Care

Job Description

Job Duties :

35% - Clinic Operations - Medication Safety Review

Reviews the patient’s list of medications to ensure accuracy and identifies problems such as drug-disease interactions, drug-drug interactions, and potentially inappropriate prescribing based on the Beer’s Criteria list

Reviews patient’s list of medications to ensure evidence-based medicine and guideline driven medicine is being optimized

Reviews orders for drug interactions, allergic reactions, dose and route of administration, and therapeutic duplicates or redundancy

Promotes an environment of interprofessionalism through communication with different members of the team when questions and problems arise

Reports number of safety issues identified for educational and quality improvement purposes

25% - Clinic Operations - Order Entry

Provides review of refill requests and other orders for therapeutic appropriateness, verifies that the prescription has correct days’ supply to next appointment, correct pharmacy and ensures prescription is covered under patient's insurance plan

Accurately assists with pending refill requests following standing order policy to send to authorizing users for completion

Complies with department policies and procedures on updating medication profile in the electronic medical record (EMR)

15% - Clinic Operations - Ambulatory Financial Service Functions and Counseling

Works with other healthcare staff to decrease cost of medication for patient by recommending changes, providing information regarding various programs, and referring to patient assistance and social workers when applicable

Demonstrates knowledge and understanding of paperwork and billing requirements necessary for Medicare and other insurance providers claims

10% - Patient Access

Responds to requests by patients and healthcare providers and messages within the EMR to assist patients needing prior authorizations and medication assistance in a timely fashion

Utilizes the EMR and other resources to identify patients’ needs including but not limited to prior authorizations and medication assistance

Advises healthcare providers of approvals, denials and alternative therapies by following established communication pathways

Reports number of prior authorizations / medication assistance applications processed and / or requested

5% - Communication

Communicates effectively with other team members as needed prior authorizations, orders, patient safety concerns)

Documents all refill requests and their outcomes in the EMR using the appropriate documentation templates

Answers telephone in a timely and professional manner

Triages outpatient and call center phone calls appropriately

Checks voicemail, returns calls, and replies to emails and MyChart messages in a timely manner

Notifies pharmacists and / or covering providers of medication related questions or counseling needs

Documents all communications according to Department of Internal Medicine policy and procedure

Responds to requests from pharmacies, patients, and health care providers to assist with prescription refills

5% - Customer Service

Serves as a patient advocate by treating patients in a manner which is respectful, helpful, and pleasant while ensuring that everything reasonably possible is being done to assist them within the confines of the established structure

Be approachable when staff members and / or patients need help with something

5% - Productivity / Time Management / Pharmacy Recruitment

Completes all tasks and assignments in a safe and timely manner and with a spirit of cooperativeness

Reports to work on time and immediately starts working upon entering the clinic

Takes responsibility for conduct and success of shift by holding both yourself and others accountable for actions

Preferred Experience, Knowledge, and Requirement :

Must be an MUSC College of Pharmacy Student

Must hold an Intern Certificate from the SC Board of Pharmacy

Previous work experience in retail or hospital setting is preferred.

Additional Job Description

Physical Requirements : (Note : The following descriptions are applicable to this section : Continuous - 6-8 hours per shift;

Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting.

Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes.

Infrequent) Ability to work in confined / cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions.

Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations.

Infrequent) Ability to fully use both hands / arms. (Continuous) Ability to perform repetitive motions with hands / wrists / elbows and shoulders.

Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted.

Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted.

Infrequent) Ability to push / pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20 / 40 vision, corrected, in one eye or with both eyes.

Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance.

Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance / relationship between objects;

depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction.

Continuous) Ability to hear and / or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements.

Continuous) Ability to work in dusty areas (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations.

All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

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