Customer Support Activation Representative
Job Category : Customer Service Requisition Number : ACTIV02547 Showing 1 location Job Details
Description
Activation Representative
North American Bancard / Total Merchant Services - Woodland Hills, CA
Our *Activation Representatives* are the first point of contact with new customers, providing them with step by step installation assistance for processing equipment and systems training.
The goal for you is to get the customer to activate their account and start processing transactions.
You will be walking our customers through equipment functions, setup and training, technical troubleshooting, and providing support resources.
We need you to be an energetic, solution solving individual with exceptional customer service skills. From contacting newly approved customers to verifying payment processing systems and functions are properly installed to scheduling follow up phone appointments - thats you.
After one year, youll know you were successful if :
- Youve built and maintained strong working relationships with all NAB and TMS employees & departments by keeping a positive attitude and collaborative focus in all interactions.
- You are able to manage and organize a high level of productivity through the effective use of all available resources (database systems, query reports, etc).
Salary / Benefits :
- Salary (varies based on experience) : $16-20 per hour
- Medical / Dental / Vision / 401k and other benefits
North American Bancard *helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences.
More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year.
Propelled by cutting-edge technology, user-friendly products, and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.*
At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.*
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Education
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Licenses & Certifications
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