Job Description
Job Description
Company Overview
At SproutLoud our people and culture are central to our success. You’ll find an environment that is 100% jerk free, where people share the values of putting clients first, being accountable, caring about your team and the quality of your work, inspiring others, and growing in your level of expertise and professional development.
SproutLoud won the 2022 Top Workplace award, marking the 9th time the company has been recognized as one of the best employers in South Florida, based on anonymous employee feedback.
SproutLoud is a Software plus Services platform that services the local marketing needs of large organizations. Called Through-Channel Marketing Automation (TCMA), we help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees / offices - with a comprehensive distributed marketing solution.
SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.
Identified by Forrester Research as the Third Stage for sales and marketing leaders, SproutLoud is on the forefront of the TCMA industry.
We need a great team to help us execute - so come join us!
Overview :
SproutLoud's Marketing Assistants are critical team members in providing support to Local Partners that use the SproutLoud platform.
Marketing Assistants are responsible for providing exceptional service to users related to technical platform support, marketing support, and learning how to execute and effectively use the SproutLoud platform to reach their local marketing goals.
Marketing Assistants are front-line support and are responsible for ensuring Partners receive the highest level of service from our team.
Responsibilities
- Daily interaction with Partners to help them use the SproutLoud applicationBecome fully educated and continue education upkeep on SproutLoud technology while developing application proficiency
- Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues
- Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests
- Keep Harvest timer up to date and accurately reflect time spent on Zendesk
- Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users
- Meet or exceed all MA Department KPI’s
- Understand and exhibit all of SproutLoud’s Core Values
Requirements
- Strong customer service skills such as exceptional oral and written communication skills; Fluent in English
- Great personality which carries over through written and verbal communication
- Ability to multi-task and problem solve
- Have the desire to help solve problems and push through impediments using creativity and resourcefulness
- Confidently speak through customer objections
- Ability to learn new technologies, software and concepts quickly
- Strong organizational and time management skills
- Ability to relay procedural tasks and workflows
- Team player
- Ability to assist local business owners in enrolling into programs, placing orders and troubleshooting SproutLoud application issues
What do we offer
- Joining a 9X Award Winning Best Place to Work - 5 consecutive years
- Phenomenally high e-NPS scores - just check out the career portion of our website
- An opportunity to join an industry leader with solid growth (and aspirations to become much bigger).
- No Jerks on your team
- The ability to work on a truly innovative product that evolves with our market’s needs.
- The ability to work and grow among a team of fun, kind and passionate people.
- A prime location in Fort Lauderdale, Florida; Medellin, Colombia; and, Monterrey, Mexico
- Competitive salary scaled to your experience
- 15-20 days of PTO; Sick leave as you need it
- 1 month sabbatical at 6 years
- Medical, Vision and Dental Insurance Plans
- A fast-paced environment where you can make your mark!
- The ability to work and grow among an incredible team
Our values
Delight the Customer : We understand that consistently meeting expectations creates a positive experience.
Be the Force of Change : Continuous improvement is a shared responsibility. And it starts with you.
Jerk Free : We don’t take ourselves too seriously. We are humble with no hidden agendas. We demonstrate respect and integrity.
Do What You Say : Follow-up and follow-through. We hold ourselves and each other to this standard.
One-Mission; One Team : We always work together, within and across teams, to accomplish our mission.
Interview process
Our five steps recruiting process lasts a total of 2 weeks :
Step 1 : Meet and greet with a recruiter or hiring manager; followed by some brief assessments
Step 2 : Top-Grading, 2-hour interview with 2 Hiring Managers
Step 3 : (Position Dependent) An activity or exercise to understand how you think
Step 4 : Reference checks
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