Patient Access Coordinator (Overnight role)
Patient Access Coordinator
East Boston, MA
Full-time, benefit eligible
Mon-Fri, 12 am-8 am
You are eligible to receive differentials for this overnight shift!
As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information to provide a superior customer experience.
The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Bilingual English / Spanish Required
Essential Duties and Responsibilities :
- Check-out appointments and create follow-up visits or recalls.
- Book, cancel and / or reschedule appointments as needed for patients walking in.
- Answer Phones.
- Document clear and concise telephone encounters or RX refill requests and route them appropriately.
- Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements :
- HS Diploma / GED.
- Minimum of 1 year of customer service and / or administrative experience.
- Excellent written and verbal communication, judgment, and problem-solving skills.
- Bilingual fluency in Spanish / English is required.
- Knowledge of medical terminology and experience working with electronic medical record technology is a plus.
- Proficient in Microsoft Office Suite.
Benefits :
- Medical, Dental, and Vision Coverage
- Life and Disability Insurance
- 401(K) Retirement Plan
- Tuition Reimbursement
- Flexible Spending and Transportation Accounts
- Paid Holidays, Vacations, Sick, and Personal Time
- Generous Staff Development Benefit
- Excellent Malpractice Coverage
- Pet Insurance
- Free Parking and much more
EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
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