Job Title : Customer Service Coordinator
Location : Charlotte, NC 28273 (Hybrid - 3 days a week in office)
Duration : 6 Months (Possibility of conversion to perm)
Job Description :
- Must have Excel skills and will be Hybrid in the Charlotte office Phillip Avery Center
- Hybrid 3 days a week, must be local to Charlotte.
- Degree is strongly recommended -
- Excel is used every day - VLOOKUP’s and Pivot Tables are a must! Must have strong follow-up skills; strong organizational skills;
BJ's and Costco will be their main clients. They take calls but it’s more of a team meeting call to go over Costco promotional items - need to meet deadlines.
The follow up and volume comes from email - processing orders, handling order changes as a result of product shift from customer or Campbells.
- The team consists of Meals & Bev and Snacks - 2 other CSCAs, a team lead, a supply manager and Michelle - Sr Customer Supply Chain Manager.
- The role recommends a bachelor's degree - if they want to grow in the role. If they have the right work experience, they will be considered on the temp side but then growth opportunities are limited without the bachelor's degree.
A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant.
The job is ubiquitous in business every company has customers to care for and may go by other titles, such as information assistant or retail assistant.
Customer service assistants may work with customers by phone, online or in person.
Regards,
Hrithik Santhosh
Associate Recruiter
Object Win Technology Inc
Staffing & Consulting Services
D : (323) 319-6445
F : (713)-782-8283
19219 Katy Freeway
- Suite 275
- Houston TX 77094
Global Workforce Solutions Microsoft Gold Certified Partner Certified HUB & MBE Company
Oracle Partner SAP Channel & Services Partner DIR ITSAC & DBITS Approved Vendor