Service Advisor

About the Organization

We are Spitzer Autoworld!

We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas.

We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven.

We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include :

Medical

Dental

Vison

Company paid life insurance

Voluntary life insurance

Short term and long term disability

Accident insurance

Critical illness policies

Generous paid time off

401K with a 5% company match

Employee assistance program

Benefit concierge services

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time / Part-Time

Full-Time

Location

Spitzer Motor City CDJR

Description

Spitzer CDJR in Cleveland is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer.

The Service Advisor is responsible for selling, identifying and documenting service, maintenance, and repair service for customers as well as being responsible for scheduling service to be performed.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS :

• Medical / Dental / Vision
• Generous Paid Time Off
• 401K with a 5% Employer Match
• Flexible Work Schedule
• Paid Uniforms, Name Badges and Business Cards
• Voluntary Benefits, such as Life Insurance, and ST / LT Disability
• Company Paid Life Insurance
• HSA with Employer Contribution
• Employee Assistance Program

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES :

• Works with customers and technicians to identify required maintenance
• Performs road test of customer vehicles
• Advises customers of necessary / suggested services
• Offers additional services and repairs to customers
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
• Estimates cost of mechanical, electrical, or other repairs
• Enters itemized estimate on service order and explains estimate to customer
• Schedules appointments with customer
• Maintains CSI at or above designated standards
• Meets dealership's standards for repair / order production
• Follows Safeguards rules and regulations
• Other related duties as assigned

Position Requirements

MINIMUM QUALIFICATIONS :

• Successful track record
• Strong record of positive CSI results
• Team oriented
• Submit to and successfully complete MVR, background check, and pre-employment drug test
• Valid driver's license with good driving record
• Outgoing, upbeat personality with excellent interpersonal skills
• Self-starter who is internally motivated to achieve established performance goals
• Reliable transportation and attendance
• Must be authorized to work in the United States

AAP / EEO STATEMENT / ADA STATEMENT :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Shift

Days

This position is currently accepting applications.