Healthcare Quality Manager

Job Description

Job Description

Salary : DOE

Job Title : Healthcare Quality Manager

Salary : $35 Per Hour

Location : Treehaven

Openings : 1) Position Available

Position Purpose : Be responsible for overseeing the quality management program of Families Together Community Health Center (FTOC).

Ensure that the clinic meets all quality regulatory standards set by governing / regulatory bodies and patient care outcomes are actively audited and improved upon.

Core Duties and responsibilities, include but are not limited to :

• Develop and implement a comprehensive quality management program for Families Together Community Health Center (FTOC).
• Monitor and assess the FTOC’s compliance with quality and regulatory standards.
• Identify opportunities for improvement and develop action plans to address them.
• Ensure that all clinical staff receive ongoing training on quality management and improvement.
• Conduct regular audits and assessments of clinical processes and outcomes.
• Collaborate with the FTOC’s leadership team to ensure that quality metrics are met and that patients receive high-quality care.
• Oversee Population Value Based Care grant and all subcomponents.
• Oversee and support the care coordinator team along with their team deliverables.
• Support and oversee the FTOC becoming Patient Centered Medical Home (PCMH) certified.
• Serve as the primary point of contact for regulatory agencies and accreditation bodies.
• Ensure that the FTOC’s policies and procedures comply with all relevant regulations and standards.
• Provide training to internal stakeholders, specifically employees, to encourage policies and procedures are followed accordingly.
• Monitor patient satisfaction and implement strategies to improve patient experiences and outcomes.
• Maintain accurate and detailed records of all quality patient management healthcare gaps, activities and outcomes. (i.e. UDS & HEDIS)
• Develop and maintain relationships with external quality improvement organizations and experts.
• Lead and facilitate quality improvement projects and initiatives.
• Ensure that the clinic's electronic health record system supports quality measurement and improvement.
• Collaborate with the clinic's risk management team to identify and mitigate potential patient safety risks.
• Analyze quality data and develop reports to communicate findings and trends to clinical staff, leadership, and other stakeholders.
• Participate in interdisciplinary committees and teams to promote quality and patient safety.
• Ensure that the clinic's quality management program is aligned with the organization's strategic goals and priorities.
• Lead monthly quality board committee meetings to present meaningful summarized quality metrics and develop subsequent action plans.
• Coordinate a quality workgroup to address quality shortcomings & improvement projects across FTOC.
• Stay up-to-date with developments in healthcare quality management, regulations, and best practices, and communicate these to clinical staff and leadership.
• Promote a culture of continuous quality improvement and patient-centered care throughout the clinic.
• Perform other duties as assigned by the Director of Quality & Risk Management.

Educational & Experience Minimum Requirements :

• Bachelors degree in healthcare management or a related field.
• Minimum of 5 years of experience in healthcare quality management.
• Knowledge of quality management principles, tools, and methodologies.
• Familiarity with regulatory requirements and accreditation standards for federally qualified health centers specifically.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with a diverse team of clinical and administrative staff.
• Proficient in Microsoft Office and quality management software tools

Additional Required Skills & Qualifications :

• Excellent Customer Service
• Professional Verbal & Written Communication
• Ability To Efficiently Communicate to Senior C-Suite Staff
• Create summarized themes in the form of infographics, PowerPoints, Graphs, & Executive Written Summaries
• Willing To Submit To Drug Testing If Requested.

Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.