Job Description
Job Description
Perks and Benefits :
- Full-time position
- Direct career growth path to Management positions (Asst. Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership
About the Position :
The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
This position requires :
- Full-time availability (Saturday's required)
- Familiarity with dogs
- Sales experience and confidence (membership sales are highly valued!)
- Customer service experience (retail, restaurant)
- Computer / Technology proficiency
- A passion for dogs and dog health & wellness!
- Reliable transportation
- Willingness to work in a smoke-free environment
- Willingness to learn other positions (cross-training)
Who We Are Looking For :
We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
Tasks :
- Drive membership sales through health and wellness education
- Drive key performance indicators average ticket price and rebook ratio through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns
- Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter Manager
Skills and Abilities :
- Bilingual is a plus! (Spanish preferred)
- Confidence in selling services and products
- Ability to connect with customers (both canine and human)
- Ability to learn our products and services to educate the dog parents
- Effective communication with team members and dog parents
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; Hold oneself and others to Scenthound standards
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