Senior Technical Program Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute : Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.

If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We are seeking a highly skilled and motivated Sr. Technical Program Manager to partner with the DevOps division to drive operational excellence and ensure the successful delivery of key initiatives.

The DevOps team builds automation, adds infrastructure reliability, and enables our engineering team to use new technologies in a scalable, reliable, and highly available way, with the goal of accelerating product and feature development.

Braze operates at a massive scale, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily.

Our product’s ability to perform fast and reliably at scale is an essential part of Braze’s value proposition, and the products and services that the DevOps team builds are a key element of our success.

As the first Program Manager to support this division, you will bring a strong Scrum Master experience and deep technical expertise to lead agile ceremonies and drive the coordination and execution of complex and large-scale infrastructure projects.

WHAT YOU’LL DO

Program Leadership & Roadmap Execution :

• Partner with DevOps Engineering Managers and Leadership team to help build effective product planning mechanisms, including an internal roadmap framework that enhances the DevOps division's planning efficiency and its interface with product teams.
• Execute roadmaps and manage complex projects with DevOps engineering teams focused on building Compute and Data Platforms, Automation, Edge Services, and Reliability tooling.

Create a comprehensive project plan and drive successful execution by coordinating within / across Infrastructure teams and, when necessary, with product teams on deliverables and timelines.

Ensure alignment with broader business objectives.

Lead agile ceremonies, including Sprint Planning, Standups, Retrospectives, and Backlog grooming, to keep teams aligned and focused on delivering high-quality results.

Also, lead program-level meetings to align on the overall project schedule and upcoming milestones.

Process Optimization :

• Develop and maintain comprehensive documentation for processes, templates, and best practices for DevOps.
• Monitor and analyze the performance of processes, and recommend and drive improvements to streamline or automate them.
• Collaborate with other Program Managers on PMO on broader process improvements across the entire Product Design and Engineering organization where applicable.

Cross-Team Collaboration and Communication :

• Serve as the primary point of contact for DevOps programs, ensuring that stakeholders are kept informed of progress, risks, and issues.
• Facilitate communication and collaboration between the DevOps division, other product teams’ PMs and EMs, and when necessary, with GTM teams.
• Provide regular updates on program status, milestones, and key metrics to leadership and other stakeholders to drive transparency and accountability.

WHO YOU ARE

• 5+ years of experience in Technical Program Management within a DevOps team in a high-growth B2B technology company, with a proven track record of managing and delivering complex, large-scale infrastructure programs across multiple engineering teams.
• Extensive experience as a Scrum Master with a proven ability to lead agile ceremonies effectively.
• Strong POV for tooling (like Jira) to streamline status tracking and reporting.
• Deep understanding of DevOps practices and tools.
• Exceptional ability to manage multiple complex projects simultaneously with minimal supervision while maintaining attention to detail and meeting deadlines.
• A self-starter with a sense of urgency with a commitment to delivering high-quality work in a fast-paced environment.
• Strong analytical and system-thinking abilities
• Strong written, verbal communication and collaboration skills.
• Experience with vendor management is a plus.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $120,000 and $180,000 / year with an expected On Target Earnings (OTE) between $135,000 and $205,000 / year (including bonus or commission).

Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

WHAT WE OFFER

Details of these benefits plan will be provided if a candidate receives an offer of employment. Benefits may vary by location.

From offering comprehensive benefits to fostering flexible environments, we’ve got you covered so you can prioritize work-life harmony.

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
• Community engagement opportunities throughout the year, including an annual company wide Volunteer Week
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.

From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #3 on Great Place to Work UK’s 2024 Best Workplaces (Large), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large).

We were also featured in Built In's 2024 Best Places to Work, U.S. News Best Technology Companies to Work For, and Great Place to Work UK’s 2023 Best Workplaces in Tech.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.

When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria.

If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.