Associate Consultant-Sys Architecture
The Network Engineer will use and apply their experience and knowledge of principles, theories,and concepts of route / switch, 802.
11 Wireless and Security technologies to create world-class networkdesign for external F500 customers seeking network transformation and steady state engineeringsupport.
You will work directly with the customer, build trust with stakeholders, and own the designprocess as a network engineering subject matter expert.
You will work closely with Verizon and CustomerOperations, project management, and engineering teams to ensure the customer s requirements are met.
In addition, you will provide technological vision for network transformation, serve as the engineeringteam lead back into Verizon, and ensure information is flowing to engineering resources assigned toproject.
1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.
To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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