Data Center Technician

Job Description

Job Description

SHIFT - Monday-Friday 8 AM to 4 PM- SOMETIMES Weekends may come up as needed for cut overs or to help another team member

1)Data center technician experience- working in data center

2)physical racking of hardware (installations and decom of hardware that is preconfigured) has to understand hot / cold isles, power installing hardware into a rack

cable management, rack and device cooling strategies & techniques, power and heat calculations, phase balancing,

3)Installation or removal of power cables- plan and execute network cabling and associated patching of computing equipment

Job Description

Our client is looking to hire 1 datacenter technician that will sit in the Brecksville datacenter. There will be some overtime and on call every 5 weeks.

The second shift includes vendor escorts; decomm's, and cutovers, and any project work.

There will be one weekend day included on this shift- day's are not confirmed- Example :

Sunday- Thursday or Tuesday- Saturday- need flex on weekend

They will need to be able to go to site to site- Brecksville, Beachwood, Main Campus, Bedford, Lynhurst, Hillcrest, Fairview, Avon, Medina are some of the locations.

This candidate will need to have an understanding of :

Understanding server, storage, and network hardware (memory, cards, connections, disk drives, etc)

• Network concepts such as port teaming, IP addressing, DHCP vs static IPs, VLANs
• Understand cabling / connections such as fiber optic, patch panels and patch matrices, cable plants, cable polarity
• Physical skills such as racking hardware, cable management, rack and device cooling strategies & techniques, power and heat calculations, phase balancing, etc
• Customer service skills
• Strong customer service focus (listen, understand and support customer needs)
• Excellent communication skills (written and verbal)
• Excellent skills for follow-up and issue closure
• Personal skills
• Excellent time-management skills
• Excellent trouble-shooting skills
• Ability to define and execute an effective trouble-shooting plan
• Ability to collaborate on a team when working through a trouble-shooting plan
• Ability to visualize complex planned configurations
• Affinity for multi-tasking (managing multiple priorities simultaneously)
• Precision : The ability to do a given task exactly the same way over and over
• Confidence to work in a dangerous environment (i.e. making changes in cabinets where existing devices are serving thousands of users)
• Tenacity when working with unresponsive or uncooperative resources
• Excellent decision-making and judgment
• Quick learner, interested in learning new things and staying current with technology trends
• Whatever the opposite of a cowboy is. In other words, someone who is OK with following prescribed procedures and policies yet thoughtful enough to seek assistance if he sees a problem or a better way
• Reliable transportation and ability to move around the city to access the various sites
• Ability to work effectively unsupervised, often will be working alone in computer rooms with few, if any, other people.
• Personal schedule flexibility. Ability to work unusual hours when work must be done or supported off-shift, sometimes on short-notice
• On-call 24x7
• Physical ability to kneel and work in cramped / close conditions
• Ability to lift / carry up to 70lbs fragile electronic devices
• Ability to distinguish colors
• Specific skills acquired at CCF (better if they have them coming in)
• Expertise using Aperture / Vista and / or dcTrack software both as a user and to support our customers who use it to request work
• Expertise using PowerIQ (Intelligent Power strip management software) and configuring / deploying intelligent PDUs
• CCF Room, Rack, Device, Cabling, PDU, Circuit, etc naming standards
• CCF Cable management, color coding and rack layout strategies
• Finding and working in all the various computer rooms around the greater Cleveland area
• Interact effectively with Datacenter Engineers to plan and install power whips for new cabinet deployments and support DC Engineer projects that affect the various computer rooms
• Interact effectively with CCF hardware vendors, hardware owners, and ITD Network Services to support and assist with trouble-shooting hardware and connectivity issues and plan equipment installations and decommissions
• Understand, apply, and enforce CCF ITD Computer Room work rules, policies, and procedures as they relate to his own work and those people who he escorts

Additional Skills & Qualifications

good communication, self starter, quick to learn