Vaco Boston has partnered with a leading bank looking to bring on a proven Client Support Specialist with a background in banking / finance customer service.
Please reach out for more details and immediate consideration as the hiring manager is reviewing resumes this week!
As a Bank Client Support Specialist your role will involve facilitating the financial security of our members by engaging in needs-based sales and service conversations related to a single Banking line of business or product set.
You will make a difference by identifying immediate and underlying financial needs and offering relevant solutions
Responsibilities :
- Handle incoming member calls and online messages in a fast-paced environment
- Use effective communication, probing questions, and critical thinking skills to identify member needs and provide suitable solutions, which may include offering banking products
- Manage multiple tasks, such as navigating between systems and resources efficiently
- Develop in-depth knowledge of our banking products to attract new members and enhance relationships with current members through product acquisition
- Advise and educate members
- Deliver outstanding member service by demonstrating empathy, active listening, and professionalism
- Apply strong time and call management skills to assist members with their banking needs
- Prioritize continuous improvement and development through coaching and collaboration with your manager and team members.
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Vaco Boston has partnered with a leading bank looking to bring on a proven Client Support Specialist with a background in banking/finance customer service. As a Bank Client Support Specialist your role will involve facilitating the financial security of our members by engaging in needs-based sales a...
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