Online Help Desk Technician

VirtualVocations
Alpharetta, Georgia, United States
Full-time
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A company is looking for an Online Help Desk Technician to provide technical support for faculty and students in an online educational environment.

Key Responsibilities : Provide knowledgeable and empathetic support to students, faculty, and staff via phone and emailLog and document all interactions, including actions taken and final resolutionsGuide users through troubleshooting steps and escalate cases when necessaryRequired Qualifications : 1-2 years of experience in a customer service position, preferably in a help desk role within an educational settingExcellent knowledge of both PC and Mac operating systems, as well as mobile OSFamiliarity with Microsoft Office suite and Internet browsersKnowledge of relevant specialty software (e.

g., Adobe Creative Cloud Suite, AutoCAD) is a plus

4 days ago
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