Patient Representative - Clinics-Full Time-Days

Job Title

Cape Fear Valley Internal Medicine Continuity Clinic

Location : Fayetteville, North Carolina

Department : Cape Fear Valley Internal Medicine Continuity Clinic

Job Family : Clinics - Outpatient

Work Shift : Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing / collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

• Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at days end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing / collection department daily, under the supervision of the Physician Billing Manager
• File, fax and / or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor / Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative / medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

Education and Formal Training :

Work Experience :

Knowledge, Skills, and Abilities Required :

Physical Requirements :

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M / F / Disability / Veteran / Sexual Orientation / Gender Identity