Toyota of Tampa Bay Service Lane Manager / Senior Automotive Service Advisor

Description

Toyota of Tampa Bay is searching for an experienced Service Lane Manager / Senior Automotive Service Advisor

Consider yourself a seasoned veteran and ready for a new challenge? Want to take the next step in your career? Our growing business is stacked with work as we write over 6,000 RO’s per month.

We are seeking an experienced senior-level service advisor / lane manager to help lead, train and develop our growing service team.

We have an excellent and passionate management team, aligned with a strong history of proven career development and opportunities throughout the growing family owned / operated Morgan Automotive Group network.

Our employee support is unmatched.

• Up to $200,000 annual earning potential based on performance
• Up to $10,000 annual earned production bonus paid during the holidays for all service advisors*
• Up to $8,000+ in potential spiff earnings annually based on key product sales and initiatives
• Regular incentive-based contests : win vacation packages, cruises, cash, electronics, and many other prizes based on performance.

Our employees will enjoy the following benefits :

• Ability to grow and be promoted from within.
• Flexible 5-day work schedule
• Air-conditioned shop
• Inhouse café for employee and customer convenience
• High volume drive with more than 6,000 repair orders per month
• Major Medical Insurance, Dental Insurance
• Long and Short-Term disability
• Life Insurance
• Wellness Benefits
• Paid time off
• Annual earned production bonus
• 401k with company participation
• Paid manufacturer training and certification
• Highest incomes in the market
• Production bonuses, Incentives and contests
• Company sporting events and professional sporting event tickets
• Mentorship Programs
• State of the art equipment and software
• Fully stocked parts department
• Fast track opportunity for management
• Aggressive advertising and marketing program

Experienced Applicants must be 18 years or older and authorized to work in the U.S. Must have a valid driver license and a good driving record.

We are an Equal Opportunity Employer and a drug free workplace

See hiring manager for full details.

Job Type : Full-time

Qualifications

RESPONSIBILITIES :

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time / settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.

Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.

• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations
• Delivers the right car in perfect condition every time.
• Identifies repeat customers / first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and / or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.
• see hiring manager for details

EOE / DFWP