General Manager

Job Description

Job Description

The General Manager at Dominique Dawes Gymnastics & Ninja Academy (DDGNA) is a key leadership role responsible for overseeing the daily operations, planning, development, and successful execution of all gymnastics and ninja fitness programs, including preschool through advanced recreational classes, Xcel gymnastics competition teams, camps, open gyms, birthday parties, special events, and more.

This full-time, year-round, onsite position ensures that DDGNA’s high standards for programming and participant experience are met while maintaining operational excellence.

This role requires a dynamic leader who is passionate about health and fitness, youth athletics and enrichment programming, with the ability to manage all aspects of the business and lead a team of staff, coaches, and administrators.

Reporting directly to the COO, the General Manager ensures that every participant, staff member, and family has a positive and enriching experience while driving the achievement of key performance indicators (KPIs) such as revenue goals, member retention, and customer satisfaction.

The successful GM will constantly seek opportunities to enhance DDGNA’s program offerings, recommend new initiatives, and identify ways to increase customer retention, expand the customer base, and drive revenue growth.

As the primary point of contact for the planning and management of all programs, the General Manager also plays a vital role in logistical planning, scheduling, curriculum execution, coach training, and program evaluation.

This individual will collaborate closely with marketing, operations, and leadership teams to ensure that the business runs smoothly and effectively, while also working with the Assistant General Manager to roll out pre-defined lesson plans and coordinate floor scheduling for coaches. Responsibilities

Program Development and Coordination :

Oversee the full range of year-round gymnastics and ninja fitness programs, including Junior, Recreational, Team, Home School, Xcel Teams, and Ninja classes.

Develop, implement, and refine program offerings to meet the needs of participants and align with DDGNA’s goals. Direct gymnastics experience is NOT required.

Leadership and Team Management :

Lead and manage a team of staff, coaches, and administrators, ensuring that they are trained, motivated, and aligned with DDGNA’s mission.

Supervise all team members, including recruitment, onboarding, training, performance evaluations, and ongoing development.

Work with the Assistant General Manager to ensure effective scheduling, team-building, and staff management.

Customer Experience and Communication :

Own DDGNA’s Gold Medal Customer Experience by ensuring open, proactive communication with families. Address program-related inquiries, class advancements, and participant concerns.

Serve as a front-facing leader, regularly interacting with parents, children, and staff members to foster a positive environment.

Scheduling and Logistics Management :

Develop and maintain comprehensive class schedules, event calendars, and camp programming. Coordinate the logistics for birthday parties, open gyms, and special events.

Ensure that programming is aligned with budgetary goals and operational targets.

Curriculum and Coach Development :

Work closely with the Onboarding and Training Director to implement and oversee a curriculum that supports skill development across all gymnastics and ninja fitness levels.

Regularly evaluate coaches through performance audits, ensuring alignment with DDGNA’s standards for excellence. Direct gymnastics experience is NOT required.

Sales and Business Development :

Lead outreach efforts to attract new participants and build grassroots relationships within the community. Contact inbound leads, schedule tours, and actively participate in the sales process, helping potential customers understand the value of DDGNA programs.

Assist in closing sales and signing up families for classes, camps, or special events. Maintain responsibility for achieving monthly sales goals and meeting revenue targets, in alignment with DDGNA’s broader business objectives.

Track common KPIs associated with growing a health and fitness-based retail service business, such as customer acquisition, retention rates, and upselling opportunities for higher-level programming.

Financial and Operational Oversight :

Manage program budgets and track key metrics such as revenue, member attrition, and NPS scores. Utilize member software to input and adjust class offerings, run reports, and monitor overall program KPIs.

Make data-driven decisions to optimize facility usage and enhance program offerings.

Event and Special Program Management :

Lead the planning and coordination of summer camps, day camps, clinics, exhibitions, and other special events, ensuring that they are well-organized and aligned with DDGNA’s mission of making a positive impact in the community.

Safety and Facility Management :

Uphold DDGNA’s commitment to safety through consistent monitoring, coach supervision, and policy enforcement. Conduct regular facility and equipment safety audits, perform incident report follow-ups, and maintain a clean, safe, and inviting environment for participants and staff.

Assist with emergency coach coverage as needed.

Collaboration with Leadership :

Work closely with corporate leadership, including the COO, CEO, and other senior leaders, to align the business strategy with broader organizational goals.

Participate in regular team meetings, contribute to marketing initiatives, and support efforts to ensure the ongoing success of DDGNA.

Additional Responsibilities :

Assist in maintaining facility cleanliness, managing inventory (equipment, supplies, and apparel), and handling any other tasks as assigned by the CEO or COO.

Required Skills

• Strong background in general fitness, health club / gym, gymnastics or ninja fitness / competitions, with demonstrated experience in program management and team leadership preferred.
• Proven ability to manage budgets, schedules, and operations in a fast-paced health & fitness retail services environment.
• Excellent communication, organizational, and critical thinking skills.
• Experience in customer-facing roles with a focus on delivering exceptional service.
• Familiarity with member management software preferred.
• Ability to lift and adjust gymnastics and ninja equipment and actively participate in gym activities with children as needed.
11 days ago